Technical Support Manager

Alexander Lloyd are seeking a highly organised and proactive Technical Support Manager to enhance operational efficiency and support governance within a Transforming Pensions business based from their Darlington office on a hybrid working model.

This role involves maintaining team processes and documentation, tracking compliance with routine tasks, coordinating meetings, managing inboxes and documents, and supporting governance forums. You’ll also analyse data for trends, collaborate with internal teams on communications and service tracking, and assist with non-pensions technical activities.

If you enjoy creating structure, improving operational workflows, and supporting a busy technical team, this role offers variety, responsibility, and the chance to make a real impact on team performance and governance.

Key Responsibilities

• Maintain and enhance the team housekeeping manual, documenting all routine activities (e.g., mandatory training, timesheets, working arrangements, resource trackers, out-of-office protocols).
• Track completion of tasks, issue reminders, and escalate repeated non-compliance to line managers.
• Identify and implement improvements in team operations and communications.
• Organise team meetings, standardise agendas, and maintain records of actions and outcomes.
• Collate documents and updates for meetings, chase owners where required, and manage follow-up actions.
• Assist with scheduling Performance Conversations and 1-2-1s for line managers.
• Undertake basic inbox management, identifying and raising items for action as necessary.

Process Improvements

• Collate key performance indicators and prepare reports and dashboards for leadership teams.
• Analyse referral data and service tickets to identify common queries, trends, or potential training needs.
• Work with the Technical Delivery team to monitor and measure service received from external providers.
• Collaborate with internal communications teams to produce webpages or communications explaining team responsibilities and processes.
• Edit and format documents and presentations using organisational templates.
• Raise purchase orders and manage reporting deadlines.

Governance Support

• Organise governance forums and meetings on behalf of senior managers.
• Collate meeting papers and prepare reports summarising discussions and decisions.
• Track and follow up on outstanding actions and maintain progress trackers.
• Support maintenance of the Policy and Rules tracker and provide general administrative assistance as required.

Skills & Experience

• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Excellent administrative and document management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills, with the ability to collaborate across teams.
• Experience in coordinating meetings, tracking actions, and supporting governance or compliance processes.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Proactive, detail-oriented, and able to work independently while supporting multiple stakeholders.

Please quote 52000 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.