Business Support Manager

Are you a dynamic people manager with a sharp eye for process efficiency and client service excellence?

We’re looking for a Business Support Manager to join our client, an independent Employee Benefits and Financial Planning business. This role offers the opportunity to lead a talented administration and consultancy team within a growing, cross-border financial services division.

What You’ll Be Doing:

• Overseeing team operations, managing workloads, and maintaining high performance standards
• Driving service quality across employee benefit offerings and international retirement plans
• Reviewing, implementing, and optimising internal processes and procedures
• Supporting recruitment, onboarding, training, and development of team members
• Acting as a key compliance champion, ensuring regulatory and procedural adherence
• Preparing departmental updates for senior leadership meetings
• Leading projects and driving team culture with positivity and accountability

What We’re Looking For:

• Strong leadership experience in a financial services or regulated environment
• Proven ability to manage administration and consultancy teams effectively
• Excellent organisational, communication, and process improvement skills
• Familiarity with employee benefits or international retirement schemes is a plus
• A proactive and collaborative attitude, with a high attention to detail

Why Apply?

• Be part of a respected, international operation with a supportive team culture
• Play a pivotal role in shaping how we serve our global clients
• Enjoy opportunities to grow and develop in a values-led environment