Senior Client Relationship Manager

About the company:

Alexander Lloyd is partnered with one of the UK’s leading pension consultancies. Our client focuses on building long-term partnerships with clients, and scheme members ensuring compliance efficiency, and high-quality outcomes across as aspects of pensions administration and consultancy services. If you want to work for a business that put people first, where diverse talents are supported to grow and thrive, then this is a great opportunity for you!

About the role:

This is remote position, with ad-hoc travel required to the Middlesbrough office.

We’re looking for an experienced Pensions Client Relationship Manager to take the lead on Public Sector pensions administration. You’ll be the trusted partner for clients, working with pension boards, committees, and scheme members to ensure outstanding service delivery. You’ll also play a key role in new business tenders, representing administration services.

Key responsibilities include:

• Leading the delivery of pension administration services for a portfolio of Public Sector Clients.
• Managing client relationships and acting as the main point of contact.
• Preparing and presenting for client meetings.
• Handling complex pension queries and offering consultative support.
• Managing projects and ensuring compliance with legislation.
• Leading on tenders and new business presentations.

Keys skills and experience required:

• Extensive experience in Client Relationship Management and Public Sector pensions administration.
• Experience of working within a third-party pensions administration environment.
• Strong technical knowledge of DB schemes and pensions legislation.
• Confidence in managing complex queries and client relationships.
• Excellent communication skills – written, verbal, and presentation.

Apply now to take your next step in your pensions career!