Pensions Assistant Manager

About the company:

Are you an experienced Senior Pensions Administrator or Deputy Team Leader looking to take the next step in your career? This is a brilliant opportunity to join one of the UK’s respected Pensions Consultancies as they continue to grow their market-leading pensions administration team.

Our client operates a flexible hybrid working arrangement of 2x days per week in the office, ideally aligned to the Croydon office but other office locations will be considered.

About the role:

As an Assistant Team Manager, you’ll play a pivotal role in delivering exceptional pension administration services across a portfolio of Defined Benefits of Defined Contributions Pension Schemes. You’ll manage day-to-day client relationships, oversee workflow and quality, and provide leadership and support to a talented team of Pension Administrators.

You’ll act as a key point of contact for clients, ensuring service excellence and compliance, while helping to mentor and develop team members to reach their full potential.

Key responsibilities:

• Over see the allocation and prioritisation of daily workloads across your portfolio.
• Ensure all work meets service level agreements and compliance standards.
• Peer-review calculations and member communications.
• Support, coach and mentor team members, fostering a collaborative and inclusive culture.
• Attend client and trustee meetings, presenting reports and updates.
• Identify and manage ad-hoc pension projects.

Key skills and experience required:

• Strong administration experience and knowledge of delivering administration services to Defined Benefits Pension Schemes, operating at either a Senior Pensions Administrator or Deputy Team Leader.
• Proven experience of managing, mentoring, supervising and developing teams.
• Client facing experience – experience of presenting administration reports and communicating with clients and trustees.
• Great communication skills – ability to be able to converse with clients, members, and colleagues.
• Excellent time management – the ability to manage resources across multiple tasks.

Interested in joining a collaborative and forward-thinking business? Don’t miss out, apply today or get in touch for a confidential chat.