Head of Change Delivery

Alexander Lloyd are seeking an experienced change leader to lead the delivery of systematic and non-systematic change across the Member Services function. This role is accountable for ensuring that all change initiatives-including projects, releases, and major service support activities-are strategically aligned, well governed, and deliver measurable value for members and the organisation.

The successful candidate will ensure change is delivered in a way that is operationally robust, financially responsible, and consistently member-first in its outcomes.

Please note this role is hybrid working with 2-3 days per week in the office. Do NOT apply if you cannot make this arrangement work for you.

Key responsibilities

• Lead the delivery of systematic and non-systematic change, alongside major service support and cyclical activities, across the Member Services function.
• Translate strategic objectives into clear, prioritised change delivery plans that optimise outcomes and resource utilisation.
• Design and implement effective governance frameworks to support benefit realisation, strategic alignment, and proactive risk management.
• Provide leadership and direction to delivery managers, release managers, and project managers, ensuring alignment to strategy and optimal allocation of resources.
• Design and embed effective change management frameworks, including delivery models and communication approaches, to support successful adoption of change.
• Develop, track, and report on KPIs and performance metrics to measure the effectiveness and impact of change initiatives.
• Deliver robust financial reporting, governing costs to ensure budget alignment and informed decision-making.
• Ensure all change, project, and release activities adhere to cost and income management principles.

Skills, experience and knowledge

• Strong experience delivering pension administration change, including cyclical activities and associated system platforms.
• Proven experience working with offshore delivery partners.
• Demonstrable track record of managing complex change programmes and leading teams of change professionals.
• Experience delivering major transformation programmes, ideally within pension administration or a similarly regulated environment.
• Expertise in designing and embedding change delivery models and frameworks.
• Strong people change and change management capability, with a focus on driving adoption and sustainable outcomes.

Please quote 52070 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.