Employee Benefits Team Leader

We are seeking an experienced and motivated Employee Benefits Team Leader to join our growing Employee Benefits team based in Kent. This is a fantastic opportunity for someone with strong technical knowledge of workplace pensions and employee benefits, combined with proven leadership skills.

You will be responsible for managing a team of Account Managers, overseeing scheme administration, maintaining strong employer relationships, and ensuring full regulatory compliance.

Key Responsibilities

Team Leadership & Management

• Lead, support, and develop a team of Employee Benefits Account Managers
• Allocate workloads and ensure service levels are consistently met
• Provide guidance on complex queries and escalated issues
• Support performance management, training, and continuous development

• Build and maintain strong relationships with employers, particularly larger or high-value schemes
• Attend client meetings to review services, resolve queries, and identify opportunities to enhance benefit offerings
• Provide ongoing advice and support on workplace benefits

• Oversee administration of workplace pension and employee benefit schemes
• Handle and resolve complex or escalated queries and complaints
• Liaise with providers and internal teams to ensure timely resolutions

• Ensure schemes remain compliant with all regulatory requirements, including those set by The Pensions Regulator
• Oversee auto-enrolment and re-enrolment processes

Skills & Experience

• Strong knowledge of workplace pensions and employee benefits administration
• Previous experience managing or supervising a team
• Solid understanding of regulatory requirements, including auto-enrolment and re-enrolment
• Excellent relationship management and communication skills
• Strong problem-solving ability and attention to detail
• Ability to manage multiple priorities and meet strict deadlines

What We Offer

• Competitive salary
• Supportive, team-oriented environment
• Company pension
• Life assurance

Please quote 52320 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.