DB Administration Manager

DB Administration Manager

Here at Alexander Lloyd, we are currently working with a well-known third-party administrator to support their search for a DB Administration Manager to oversee the administration and contact centre operations, driving excellent member and client service and ensuring full pension scheme compliance.

Role & Responsibilities:

• Lead pension administration operations and service delivery teams.
• Ensure accurate processing of member benefits and events.
• Monitor performance, quality, and compliance standards.
• Drive process improvements and operational efficiency.
• Manage, develop, and support administration teams.
• Handle escalations and enhance the customer experience.
• Build strong stakeholder relationships and support client onboarding.
• Oversee audits, risk controls, systems, and data integrity.

Essential Criteria:

• Must have significant experience in pensions administration
• Strong experience in managing multi-layered teams
• Good stakeholder management expertise

This role is hybrid to a Leeds based office, 2 days per week so this opportunity offers the flexibility in working from home and collaborating with your teams in-person!

Reach out directly or click apply today to learn more!

Please quote 52425 when calling Collette Cardy at Alexander Lloyd or email them at cca@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.