Pension Administrator

We are currently recruiting for a number of remote based Pension Administrator roles for candidates with experience of administering Defined Benefit Pension schemes within the UK.

As a Pension administrator you will be involved in the following duties

• Supporting a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework.
• Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
• Maintaining up-to-date knowledge of processes, procedures, and products.
• Handling any complex queries that come through via telephone.
• Understanding, building, maintaining, and enhancing stakeholder and/or client relationships.
• Supporting the Pensions Team Manager in preparing for meetings and providing business MI.

What you will need:

• Proven pension administration experience with strong knowledge of Defined Benefit (DB) pension schemes, including hands‑on exposure across a broad range of casework.
• Comprehensive casework experience covering bereavement (death) cases, general day‑to‑day administration, transfers (both in and out of schemes), retirement processing, and financial settlement work.
• Experience using pensions technical knowledge to coach, train and mentor colleagues, supporting capability and quality across the team.
• Substantial experience performing manual pension calculations, with confidence handling complex or non‑standard cases.
• Strong working knowledge of Microsoft Excel, alongside excellent numeracy and data‑inputting skills.
• Comfortable using multiple IT systems, including Word, Outlook and Teams, with confidence handling telephone‑based queries.
• Excellent attention to detail, accuracy and quality management skills, with the ability to work under pressure and to tight deadlines.
• Strong written and verbal communication skills, able to communicate clearly across a range of channels.
• A collaborative team‑focused approach, with the ability to support, guide and develop other team members.

About the role:

Working for one of the UK’s leading pension firms who can offer full or part time roles and flexible working including fully remote roles. You will also have the opportunity for extensive career opportunities and internal progression as well as the chance to take on more responsibilities and get involved in a variety of tasks and projects.

Please quote 52516 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.