DC Service & Oversight Manager
We are currently supporting the search for a DC Service & Oversight Manager to join one of the leading pensions organisations to provide end-to-end oversight of Defined Contribution (DC) administration services and ensure consistently strong member and employer outcomes.
This is a highly visible role, acting as the key link between internal stakeholders and outsourced administration providers. You will be responsible for monitoring service performance, overseeing risks and controls, challenging suppliers where required, and driving continuous improvement across the DC operating model.
The role is ideal for someone with a strong background in pensions operations, service delivery, third-party oversight, supplier governance or administration management who enjoys using data, governance and operational insight to influence outcomes and improve services.
Responsibilities:
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Oversee outsourced DC administration services, ensuring delivery against agreed service, quality and member outcome standards.
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Maintain effective governance and reporting frameworks across service delivery, risk and controls.
- Monitor complaints, incidents and service failures to identify emerging risks and trends.
- Lead root-cause analysis and remediation activities to prevent recurring issues and improve member outcomes.
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Drive service improvement initiatives to enhance quality, efficiency, resilience and customer experience.
Essential Criteria:
- Strong experience within Defined Contribution (DC) pensions, workplace pensions or pension administration.
- Experience overseeing outsourced service providers, administrators or third-party suppliers.
- Strong understanding of service governance, performance management and operational controls.
- Experience working with SLAs, KPIs, KRIs and operational management information.
- Proven ability to challenge stakeholders and suppliers constructively while building effective working relationships.
- Experience managing operational incidents, risk events, complaints and remediation activities.
- Excellent communication and presentation skills, including reporting to senior leadership and governance forums.
If this opportunity is of interest, reach out or click apply to learn more today!
Please quote 52775 when calling Collette Cardy at Alexander Lloyd or email them at cca@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.
Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.
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- info@alexanderlloyd.co.uk
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