Competency-based (or behavioural) interviews are based on the premise that past behaviour is the best predictor of future behaviour. Interviewers seek to obtain information about candidates past behaviour in certain situations. Competency-based interviews are structured, with questions that relate directly to the essential criteria and competencies required for the post. Research into recruitment and selection methodology suggests that structured, competency based interviews can be one of the most reliable and accurate forms of assessment.
Competency-based interview questions have been used for selection, but have not always been labelled as such. This style of interviewing is usually only one part of the interview process and often a more informal interview is held separately to discuss the CV in a chronological approach.
A good recruitment and selection interview should assess candidates against each essential criteria or competency, asking questions about:
Most interviews will focus on six key areas. These will mostly be competencies, but may also include other knowledge-based essential criteria for example leadership, teamwork, conflict, motivation, creativity and technical skills related to the job spec. They will be focused on those competencies which are most important for the particular job. You may also be required to meet other, specific essential criteria. This could be an in-depth knowledge of a particular area or experience of working in a similar role previously.
Competency-based interview questions are slightly different to the style you may be used to. They will tend to focus on past situations and your behaviour in those situations. Questions are likely to start with: "Please give me an example of when. . ." or "Please describe an occasion…" etc.
Example Questions include:
The interviewers will be looking for specific examples describing exactly what you did in certain situations, not what the team's role as a whole was, or what you would do in a hypothetical situation.
You can choose to use relevant examples from your current job, a previous role or a situation outside of work altogether. You will be asked to discuss the example in some detail. It is likely that the interviewers will then follow with some probing questions, possibly to clarify a particular point. They will be interested in the outcome of the situation, whether there was anything you learned from the experience etc. The interviewers may also want to ask you questions about the information you have provided in your application form.
“My experience with Alexander Lloyd has been nothing short of superb. The care, support and genuine interest in what I was looking for was apparent from the first meeting with them and has been first class throughout. The consultants were professional, pro-active and thorough when dealing with any prospective role. Out of the 4 recruitment agencies I was registered with, Alexander Lloyd were a clear winner in every area. I am very grateful for their help. Thank you! These are very genuine words and I thank each one of you for your work, support and advice throughout my time with you.”
Liam delivered a fast and efficient service. He took the time to understand my background and skills beyond just my previous work experience. He immediately found me a job that I was suited to and that would develop my career. I would recommend Liam to anyone looking for a role.
“The Alexander Lloyd team have been a treat, they go above and beyond to help their clients and candidates, which makes the recruitment process a whole lot smoother. The consultants were fantastic as they would give me interview tips and keep me updated on the market; giving me assurance and most importantly preparing me for an interview. I would recommend Alexander Lloyd team to anyone looking for jobs as they are probably the best in the market.”
Listened to my needs and wants for my ideal job and within a week was interviewed and hired! Great customer service, friendly and efficient. Have already recommended to friends!
Very helpful and provided good quality candidates
"My experience working with Alexander Lloyd has been very positive. You listened to the challenges I had at my previous role and found me a great job with a company that could not have been more opposite. You kept in regular contact during my probation to make sure I was still liking the job and there were no issues. I would certainly recommend Alexander Lloyd to friends and colleagues who were looking for a new role."
Alexander Lloyd have always been helpful in assisting me with my recruitment needs.
Was very pleased with the service that we received from Alexander Lloyd. The candidate CVs were focused to the roles that we had advertised and where a suitable candidate was not identified, we were not flooded with unsuitable alternatives. Once candidates for interview were identified, you provided me with a good service in terms of organising the interviews and providing feedback from and to the candidates. Ultimately, we sourced a good candidate from you to fill one of our vacancies, who is doing a good job for us, and we came close to securing another good candidate. As a consequence, I would be very happy to use Alexander Lloyd again for our future recruitment needs.
Very efficient and are more than able to support my recruitment and business growth requirements.
Very professional staff who understand our job requirements and the type of candidates that we are looking for.
"Alexander Lloyd have a great track record in providing us with suitable candidates when we require them, good customer service and a solid understanding of our business needs. We would definitely recommend them!"
Would say that as an agency you provide an excellent service and only put the best candidates forward for the role in a very quick time. You have a great understanding of our business and we’ve recruited a number of your candidates over the past couple of years.
I have had dealings with Alexander Lloyd for around 3 years and have always found them to be professional and friendly in their approach. All staff I have had contact with work hard to ensure that only quality, job specific and relevant CVs are passed through for review-the applicants selected for interview are all of a high standard.
Alexander Lloyd are truly excellent at partnering with their clients; listening carefully to the brief and only sending candidates who are a close fit. It made my job so much easier to know that - almost like working with an extension of my own team!
"Georgina is an excellent and astute recruitment consultant. She understands my core skills and has always recommended or got me the right job. She is an excellent listener and always conducts herself with a high degree of professionalism. She can build excellent rapport and sustain a healthy working relationship. I can honestly say, the best recruitment consultant I have ever known. Thank you Georgina, you are a wonderful person."
We have had good service from Alexander Lloyd for several years. I have always had a quick response in generating applicants for short and longer term casework. The calibre of those we have taken on has been good and I would have no qualms about recommending this Agency to others for their HR needs.
We have used the services of Alexander Lloyd for a number of years to assist us in the recruitment of permanent and temporary Human Resources personnel. These have ranged from Senior HR Directors to Training and Recruitment Managers and Assistants. We have always found the quality of service provided by them in brief taking through to the placement of chosen candidates, professional and efficient. Their selection of the candidates has met the brief as close as possible and the consultants have managed the assignments efficiently and effectively. We are happy to continue to use the consultancy service of Alexander Lloyd in our requirements and have no hesitation in recommending them to other potential client companies looking for this type of Human Resources consultancy service.
I had used Alexander Lloyd as a candidate and valued the support and approach of the people there. When I had some recruitment needs for my team I turned to them and have been really impressed with both the quality of candidates and how seamless everything has been.
Alexander Lloyd have a great track record in providing us with suitable candidates when we require them, good customer service and a solid understanding of our business needs. We would definitely recommend them!
Alexander Lloyd provided us with a comprehensive range of candidates from which we were able to select the right person for the role. Their prompt and responsive approach to our recruitment needs helped make the entire process efficient and effective.
[My consultant] provided a very professional and courteous service. This commenced with obtaining a clear understanding of the role to be filled and required candidate profile; forwarding of suitable candidates only and good support to both candidates and recruiter during and post-offer stage of the recruitment process. Overall, an excellent service.
The personal contact we have with the consultant is important. They will always respond to any requests in a very timely and efficient manner.
They select the right candidate for the right job with good efficient customer service
Always helpful and they are proactive in finding the right candidate
They provide me with sought after, rare candidates and the consultants are very professional.
"Thank you for your help with my job search this year. You have been very professional and understanding of my circumstances and this made my job search a very positive experience. I have been advised of opportunities relevant to my experience and provided with valuable interview advice. You have been very supportive throughout the whole process and I felt that you worked to my best interest."
“Fantastic! Always willing to listen and talk about things; the best recruitment adviser I have dealt with over the years and Alexander Lloyd are a good company too. Tom is available to talk and if he is not around, he always calls back. He is polite and very knowledgeable of his clients and of the people he is trying to recruit for the roles. He doesn't seem to get the matches for jobs/interviews wrong. His colleagues are also very helpful when I have dealt with them. I always recommend Tom to anyone I know looking for a pensions job as I know he will be able to help; he has got me two of my last three jobs, and the other one I got myself. Top top service!” Senior Pensions Administrator
"When my career wasn't going as well as I hoped, I turned to Tom Martin at Alexander Lloyd who found and helped me secure a new job. I am so pleased I spoke to Tom back in February as my first day today was fantastic. Thank you Tom Martin."
They took the trouble to meet with me to discuss our requirements in detail and gave us access to candidates with London market experience.
I would like to take this opportunity to thank you for all the opportunities you put me forward for and the regular contact you had with me. I would have no hesitation in speaking with you if the need should ever arise again. I can assure you; compared to other agencies you have been brilliant. I will definitely keep your agency in mind if there are any opportunities that arise within the company, and if there are any vacancies that require filling. HR Assistant
They get the people that others do not.
We have worked with Alexander Lloyd on a number of occasions and my consultant understood our requirements, were quick to react and supplied an excellent selection of candidates that fitted our criteria.
They save me time. They understand the requirements and identify the most able candidates.
Out of the many recruitment agencies I have registered with, there are probably no more than three or four that I would consider attentive, friendly and professional in helping me to find a new position. I was referred to Alexander Lloyd, and I would place them at the head of that list and would have no hesitation in recommending them.
I would use Alexander Lloyd again because of the quality, their understanding of our requirements, and their management of expectation in relation to the role.
I have found both [my consultants] to be efficient and focused in their approach to placing me in an HR role. They initially met with me to establish my skill set and no doubt my character too, and continued to maintain contact with me during the short time it took to secure a placement. They discussed with me only job vacancies that matched my competencies which helped me target the appropriate employer. I will use them again both for personal and professional use, they have outstripped the competition at every level.
I asked Alexander Lloyd to assist with a recruitment assignment for a key financial role in our organisation. Up until my call to AL, I had been working from our PSL with a very well respected and well known Financial Recruitment Agency; unfortunately they had not been able to produce a good list of potential candidates. Time was not on our side and we needed to fill the position. I was impressed with the response and professional approach I received from AL. The Consultant came to see me the same afternoon that I called in order to go through a specification and he commenced work straight away. Considering I only gave him a week to source the candidates for interview, he turned a short list around for me exceptionally quickly and exactly to the brief that I asked. He had interviewed all the candidates prior to sending and was able to supply a full and comprehensive history to me. He remained in contact throughout and presented accurate and timely information. We could have appointed two of the candidates to the role and the consultant assisted in the negotiations to secure our preferred choice. I was impressed with the efficient, professional service provided by AL and they are now my number 1 choice for Financial Recruitment.
Brakes used Alexander Lloyd to recruit a Regional Trainer. It was a positive experience, and they sent relevant, high calibre candidates in a timely manner. One of which has recently been promoted and has suited our business extremely well. They gave us a thorough service from start to placement and have intermittently called to see how things have gone. I wouldn't hesitate in using them again in the future.
During the years that I have worked with Alexander Lloyd, I have found them to be a very responsive, delivery focused and detail conscious recruitment specialist that act with pace, accuracy and most of all, manage the expectations of my organisation. The quality of candidates that they provide is always high and is tailored to suit the specific requirements we have; giving me a range of individuals that could suit us, taking on board our culture, structure, remuneration and job specific requirement. Working with the consultants, Alexander Lloyd are always friendly, engaging and professional. I would have no hesitation in recommending them to other organisations.
I judge an agency on two things - responsiveness and suitability of candidates. On both counts, Alexander Lloyd came up trumps.
Over the past three years, the Alexander Lloyd team have done an exceptional job in learning our business, understanding our HR needs, and providing qualified and referenced HR candidates for any open positions we have in the team. Because of their in depth knowledge and understanding of our business, the strategic nature of our HR service delivery, and our individual team member requirements, we can expedite the recruitment process by quickly honing in on talented HR professionals who match our unique requirements and will thrive in our organisation. Our partnership with Alexander Lloyd has been exceptional and provided tremendous value.
I have used the services of Alexander Lloyd on numerous occasions over the past 10 years. Their knowledge, experience and their professional nature has produced a good, honest and productive working relationship that ensured that we only received candidates that were suitable for our roles.
We have been working with Alexander Lloyd for two years now, and the level of service that we receive has consistently been of the highest calibre. They take the time out to understand our company culture and core values. The level of professionalism is outstanding, but always delivered with a very personal touch. Alexander Lloyd want a good deal, for their clients and candidates. It is for these reasons that we have built a lasting business relationship, and long may it continue.
Very keen to understand requirements and to push candidates through quickly. Very good ongoing service to both Hewitt and candidates.
My consultant is helpful, cheerful and efficient. He understands our staff preferences and supplies good quality candidates
Very friendly and helpful. I am not pestered, I like the fact I only have one point of contact on my account.
We approached Alexander Lloyd to find us a Compliance Manager for a small short term lending business in Bicester. We were provided with several CVs, which were all within the specification that we had requested, and interviewed some candidates - all of whom were described on CV and by AL's [Alexander Lloyd's] staff if terms of personality, aptitude etc. We ended up appointing someone who our business has described as the 'best hire we've had this year'.
Thank you for providing an excellent candidate who had the relevant experience for the position so that we did not need to trawl through other applicants who were less well qualified or suited to the position.
What sets Alexander Lloyd apart from the other recruitment companies is their understanding of the clients business and recruitment needs. Alexander Lloyd takes the time to learn about the client and operate a policy of sending only quality candidates that meet the brief. Alexander Lloyd put the relationship at the forefront of the services that they offer and as a result this differentiates them from the rest.
Alexander Lloyd made the effort to come and see me in person, and talked me through each CV to give a clear picture of candidates. I also felt there was an attention to detail in understanding our role that meant the quality of candidates identified was good. I wouldn’t hesitate to give them a call next time a role comes up
They build strong relationships and take time to get to know their clients and their candidates
My consultant offered a professional approach and I feel she made great efforts to understand my and our business needs. The profiles of the candidates offered were of a good standard in comparison to the job description. Alexander Lloyd were responsive and listened to my feedback and didn’t do the hard sell unnecessarily if I had doubts or rejected a candidate that I deemed unsuitable. Overall, Alexander Lloyd offers a smooth recruitment experience with a professional and open approach.
The level of candidates that was offered was a good standard in terms of job requirements. They were always quick to respond, listened to my comments and there was not too much pressure if I was unsure or rejected a candidate.
We had a period of uncertainty regarding our budgets and requirements. Alexander Lloyd remained patient and understanding to this and to our subsequent requirement changes.
Professional approach, we have spent time with the consultants so they understand our business.
I know that I can rely on Alexander Lloyd to fill a vacancy!
Very professional and relationship driven. Great client and candidate experience.
I’ve worked with Alexander Lloyd for a number of years, both when hiring HR team members and also as a candidate. They get to know both parties really well so that when sourcing, they instinctively know if both parties will meet the other’s expectations. Alexander Lloyd are open and honest, which works for me, as I know exactly what to expect and it also gives me an indication of the compromises I might need to make.
I would wholeheartedly recommend Simon Geere at Alexander Lloyd. He took the time to meet with me personally at the very start of the process and really listened to what I was saying. He had a very hands-on approach to all the appointments, and had clearly built up a good rapport with candidates. All of the candidates presented to me were first class, and had a good understanding about our firm and our requirements from Simon. It really was a great experience, and I would definitely return to them for our HR recruitment.
My experience was good working with the consultant for my HR recruitment. He listened to what I wanted, didn’t waste my time with inappropriate CVs and followed up on the process in a very timely manner.
We very rarely use agencies; however the Consultant has always been very pleasant and not pushy, so if the need arose I would happily use her.
I would use Alexander Lloyd again because of their professional approach, expertise and quality of candidates.
I was very happy with the quality of service provided.
Thank you very much indeed for all your support during my lengthy job search. Alexander Lloyd was far and away the best agency in terms of regular contact, sensible role suggestions, response to queries, etc, so I'll be recommending you to anyone I know who's on the market.
The team at Alexander Lloyd are both efficient and practical in their approach to managing recruitment assignments. Our requests have, without exception been managed professionally and the service provided fully meets our high expectations. The Alexander Lloyd team have taken time to understand our business needs together with the personalities involved. This has been reflected in the very successful conversion of the short lists provided to appointments within our Company. I have confidence in Alexander Lloyd to manage any vacancy which falls within their specialist areas of recruitment and would have no hesitation in recommending Alexander Lloyd to others who are looking for a very professional recruitment team.
I have always found the HR Division extremely professional. They actively listen, are quick to respond and are always friendly with a nothing is too much trouble attitude.
I am writing simply to register my thanks to one of your Consultants for the manner in which he assisted our organisation, Mission Care, in placing an HR Manager recently. It was quite a difficult placement (with a G.O.R. applying to the role), and I was impressed with both the consultants professionalism and ability to deliver a good result. We would be keen to use your organisation again in the future should the need arise.
I have used Alexander Lloyd at 2 separate organisations to resource senior HR generalists, and on both occasions I was impressed by their approach to the assignments. On each occasion, a Consultant came for a full briefing of the role, and to understand the cultural nuances of the organisations in question. Following this, the shortlists were presented quickly and clearly, with candidates strengths and weaknesses highlighted to me. I found the end to end process painless, and was very happy with the quality of candidates presented, and subsequent hires. I would definitely recommend Alexander Lloyd for any Human Resources search requirements in the South East.
"My experience working with Alexander Lloyd has been very positive. You listened to the challenges I had at my previous role and found me a great job with a company that could not have been more opposite.You kept in regular contact during my probation to make sure I was still liking the job and there were no issues.I would certainly recommend Alexander Lloyd to friends and colleagues who were looking for a new role."
We have been impressed by the professional and efficient recruitment service provided to us by Alexander Lloyd in supplying HR professionals to our business. Our Account Manager has a good understanding of our requirements and is commercially focused, and partners closely with the business to ensure that we recruit the best people.
We have been pleased to work with Alexander Lloyd on a number of occasions and have always found them to be incisive, helpful and professional. Recently we had two hard-to-fill senior HR roles but-with expert help from Alexander Lloyd we filled both very promptly with excellent candidates.
Over the last year we have worked with Alexander Lloyd whilst looking to fill a number of senior HR posts within our team. The Consultant took the time to visit our offices and understand our requirements and the culture of our business. The candidates they shortlisted fitted the brief and they kept in touch throughout the process. I would definitely use Alexander Lloyd for our senior HR recruitment again.
Alexander Lloyd said they could find us a good candidate for an HR role. And they did. Job done.
A highly prestigious organisation are currently recruiting for an Learning and Development specialist to design and delivery a variety of training workshops such as Soft skills, technical training, health and safety, conduct, equality and diversity.You will be working alongside a team of two other L&D specialists assisting the Head of Learning and Development in the ongoing development of the Learning and Development function to ensure it meets the requirements of the organisation both now and in the future.You will equip staff with the knowledge, skills and capabilities for their current and future roles through the planning, delivering and ongoing development of core learning and additional training events.Have a minimum of two years direct training experience.This will include direct personal experience of ; * facilitating learning, with groups as well as providing learning support for individuals, * the successful design and development of a variety of learning programmes and events, * the review and evaluation of the impact of learning and transfer of skills to the workplace * Understand and demonstrate an ability to work collaboratively with key stakeholders and manage their contribution to the development of the learning and development function * Demonstrate effective personal organisational skills, in order to prioritise and manage their time and workload to achieve agreed tasks and deadlines, and prevent problems developing Job Requirements:The post-holder may be required to travel to the 8 office regions across England and Wales to deliver learning events. This will involve mobility to travel either by own car or public transport, and overnight accommodation if more than one day delivery. Job Type: PermanentHours: Fulltime, 35 Hours per week.Salary: £34,000 - £38,000 Please quote (41715) when calling Alexander Lloyd. This is only one of many vacancies we are handling. Alexander Lloyd is a specialist within HR recruitment. We predominately focus on London, Surrey, Sussex and Kent, although we have also been highly successfully in offering national solutions. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. - See more at: https://www.alexanderlloyd.co.uk/jobs/
We are delighted to be working with an instantly recognisable, global travel organisation based in Crawley who are seeking a newly qualified Financial Accountant with a commercial edge, to join the team on an initial 12 month fixed term contract. There is a strong possibility that this position will go permanent in the long term.Role responsibilities: * You will support in the management of all aspects of financial control * Take the lead on capital investment programmes * Provide support to project managers * Challenge cost plans to ensure realistic and accurate forecasts * Evaluate and prepare month end journals * Construct and review monthly management reportsAbout you: * ACCA or CIMA qualified/finalist * Ambitious, willing to learn and a desire to succeed * Able to work closely with non-finance, challenge and build relationships * Strong Microsoft Word and Excel skills * Knowledge of SAP would be advantageous but not essential Please quote 41662 when calling Alexander Lloyd. This is only one of many vacancies we are handling. Alexander Lloyd is a specialist within Finance and Accountancy recruitment.We predominately focus on London, Surrey, Sussex and Kent, although we have also been highly successfully in offering national solutions. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.
A leading international Tax firm based in Central London has an excellent opportunity for a Tax Manager or experienced Assistant Manager to join their rapidly growing M&A Tax team. In this forward thinking and dynamic firm you will have exposure to working with multi-national companies, high profile investment banks as well as leading private equity houses and their portfolio companiesThe primary responsibilities would be private equity M&A work although you would also provide general tax services to corporate clients who are likely to be portfolio companies of private equity funds.Key responsibilitiesPerforming tax due diligence on target businesses located in the UK and globally:Drafting detailed technical questionsProducing first draft of the due diligence reportsLiaising with tax specialists in other areasProviding advice in respect of structuring acquisitions:Preparation of acquisition steps reportsIncorporating tax structuring tax advice from other jurisdictionsProviding clients with ad-hoc advice on company reorganisations and restructuring activitiesProviding advice regarding tax technical issues in the UK and globallyPreparing and reviewing corporation tax provisions and computationsUndertaking technical research projectsInvolved in business development and marketing initiativesKey skills / experienceACA or ICAS qualified with corporate tax compliance or advisory experienceYou will have gained your ACA and/or CTA qualifications and training in a Big Four or Top Tier FirmRelevant/appropriate tax experience You will be energised by variety, enjoying delivering value to your clients with a 'roll your sleeves up' approachYou will be a confident and engaging communicatorYou will not be afraid to sell your services internally and externallyThe nature of our work requires you to be flexible and client focusedYou will enjoy working in dynamic team, thrive on challenge and have a great sense of humour
Due to a sustained period of growth a dynamic and forward thinking Accountancy practice based on the South Coast has an excellent opportunity for a qualified Audit Senior to join their team. Key responsibilitiesIdeally with current audit experience within an accountancy practiceProven experience in managing the full audit cycleExperienced at managing and training junior staffFirst class presentation and communication skillsExcellent IT experience with a knowledge of CCH and Caseware being advantageousAble to work closely with clients forging strong and lasting relationshipsAble to ensure that all deadlines and budgets are met whilst also being able to delegate tasks across the team supervising junior colleagues and reviewing their workYou will Ideally ACCA or ACA qualified or part qualified or be able to demonstrate a high standard of technical knowledge gained through experience in the fieldThis company offers an excellent work environment and actively encourages career development and internal progression Salary is competitive, depending on experience along with a good benefits package
A top 20 firm based in close proximity to Gatwick has an excellent opportunity for an Assistant Manager to take responsibility for a small to medium portfolio of clients (approx £200k-£250k gross recurring fees), covering a variety of business activities, sizes and structures. Key ResponsibilitiesDay to day contact with clients, HMRC and other professional advisors.All aspects of audit and accounts assignment management:Job planning, Budgeting & Time managementDelegating to and supervising of teamSubsequent monitoring of team progressDetailed review of file, debriefing teamReviewing corporation tax computationsFinalisation of file for Partner review, including the calculation of corporation taxSubsequent submission to HMRC and Companies HouseOverseeing and mentoring trainees during their training contract providing assistance when required.Assisting in the motivation and supervision of staff (especially trainees). Key skills / ExperienceQualified to ACA or ACCA level (or equivalent) 1-2 years experience at AM/Supervisor levelExperience of running own portfolio.Technically competentGood understanding of corporate tax.High level of familiarity with UK auditing and accounting standardsMust have experience in Top 100 firm Ability to effectively identify and approach prospects and contribute to the development of the practice