• Group Head of People – International Scope

    Based County Durham, predominantly on site

    £70-80k plus benefits

    A new and exciting opportunity has arisen for a strategic and operational HR leader to take ownership of the global people function across multiple UK and international locations (c200 FTE). Reporting to the CEO, this role is pivotal in aligning HR practices with business objectives while respecting regional nuances and legal frameworks.

    Key Responsibilities

    Strategic Leadership

    • Develop and execute global HR strategies that support business growth and transformation.
    • Collaborate with executive and regional leadership on workforce planning and organisational design.
    • Champion initiatives that foster an inclusive, high-performance culture.

    People Operations & Compliance

    • Oversee HR operations across diverse geographies, ensuring compliance with local employment laws and best practices.
    • Standardise global HR policies while tailoring them to regional requirements.
    • Manage employee relations and support conflict resolution with fairness and empathy.

    Talent Acquisition & Development

    • Drive leadership development, succession planning, and performance management initiatives.
    • Lead international talent strategies to attract, retain, and develop top-tier professionals.
    • Partner with local teams to ensure consistency in recruitment, on boarding, and retention.

    Culture & Engagement

    • Promote and embed company values across all locations.
    • Lead employee engagement programmes that resonate across cultures.
    • Establish frameworks to measure and enhance employee satisfaction and retention.

    Team Leadership & Collaboration

    • Inspire and guide a geographically dispersed HR team.
    • Build strong relationships with regional managers to address local HR needs.
    • Serve as a trusted advisor to senior leadership on people and organisational matters.
    • Act as a role model, consistently demonstrating company values.

    Qualifications & Experience

    • HR leadership experience, ideally within international or multi-site organisations.
    • In-depth knowledge of global HR practices and employment legislation.
    • Proven ability to navigate cultural differences and compliance frameworks.
    • Exceptional leadership, communication, and interpersonal skills.
    • Strategic thinker with a hands-on approach to execution.
    • Experience in change management, organisational design, and scaling HR functions.

    An experienced HR Generalist, you will thrive in an operational environment – this is an organisation of c200 FTE predominantly focused on manufacturing and operations. The role is on site 5 days per week with occasional remote work available.

    Please quote 51946 when calling Simon at Alexander Lloyd or email them at sge@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Head of HR

  • We’re seeking a dynamic and strategic Head of Process Engineering – Member Services to lead the design, assurance, and continuous improvement of our member service processes. This is a pivotal role, driving operational excellence and innovation while ensuring right-first-time delivery across the organisation.

    You’ll foster a culture of collaboration and continuous improvement, ensuring processes are efficient, compliant, and designed around the needs of our members.

    Key Responsibilities

    Leadership & Team Management

    • Lead and develop two specialist teams:
    • Process Improvement Analysts: Design, implement, and document all member service processes while delivering a programme of continuous improvement to optimise return on investment.
    • Process Assurance Team: Design and execute end-to-end assurance testing and provide hypercare support post-implementation to ensure sustainable benefits.

    Process Design and Improvement

    • Drive process optimisation and member journey design.
    • Collaborate with operational teams to deliver system and non-system improvements.
    • Ensure all solutions meet regulatory, operational, and member-first standards.

    Assurance and Implementation Readiness

    • Develop and execute assurance testing frameworks to validate change.
    • Ensure operational readiness and stakeholder engagement for right-first-time delivery.
    • Oversee hypercare support to ensure full benefits realisation.

    Innovation and Marginal Gains

    • Champion a culture of marginal gains by identifying small, high-impact improvements.
    • Introduce innovative tools, techniques, and frameworks to deliver measurable value.

    Collaboration and Stakeholder Engagement

    • Serve as a key interface across business units, translating operational feedback into actionable improvement and assurance plans.
    • Communicate progress, risks, and outcomes clearly to stakeholders.

    Performance Monitoring and Benefit Realisation

    • Define and monitor KPIs to track impact and performance.
    • Ensure all initiatives are supported by benefit realisation plans.
    • Report outcomes to drive transparency and continuous improvement.

    Essential Skills and Experience:

    • Expertise in process design, assurance, and improvement methodologies (e.g., Lean, Six Sigma).
    • Strong leadership and people development experience.
    • Proven ability to deliver measurable improvements in operational performance.
    • Excellent stakeholder engagement and communication skills.
    • Experience in managing complex change and assurance programmes.

    Please quote 51929 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Head of Process Improvement

  • Are you passionate about turning big-picture strategy into real-world impact? Do you thrive when aligning people, processes, and priorities to deliver meaningful change? If so, this role could well be for you!

    As a Planning & Capacity Manager, you’ll be at the heart of the transformation journey. You’ll lead on integrated planning and resource optimisation, ensuring that every project – whether a large-scale transformation or incremental improvement – is aligned to the businesses commitments.

    This is a role where your insight, leadership, and problem-solving skills will directly influence how the company delivers across deliver change across Business Services.

    What You’ll Be Doing

    • Designing and embedding integrated planning models and processes that keep us on track with organisational goals.
    • Balancing the competing demands of change and operations through smart scheduling and capacity planning.
    • Partnering with leaders across the business to forecast needs and allocate resources where they’ll make the biggest difference.
    • Leading prioritisation sessions that put members at the centre of our decisions.
    • Turning complex data into meaningful insights and clear recommendations for our senior leadership.
    • Driving continuous improvements in how we plan and deliver.
    • Embedding Project for Web as our go-to tool for resource planning, scheduling, and tracking.

    What You’ll Bring

    • Proven success in enterprise-wide planning and capacity management at a senior level.
    • Expertise with planning tools such as Microsoft Project.
    • A strong understanding of best practices in planning, change delivery, and governance.
    • Experience in designing and delivering MI that supports cross-functional change.
    • A track record of introducing new ways of working that connect teams and improve outcomes.
    • Excellent communication skills, with the confidence to present at C-suite level.
    • A collaborative approach, strong analytical thinking, and the ability to simplify the complex.

    Please quote 51891 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Capacity Manager

  • Alexander Lloyd are seeking an experienced and motivated Contact Centre Manager to lead a member engagement function, overseeing multiple teams to ensure exceptional service delivery, efficient operations, and a culture of continuous improvement.

    Key Responsibilities:

    • Operational Oversight: Ensure all channel teams operate effectively, embedding ways of working that drive high performance.
    • Service Delivery: Lead the Member Helpline and Data Capture/Print teams to deliver a first-class service, consistently meeting service level agreements and member-first standards.
    • Resource Management: Use MI and operational insights to forecast resource requirements, proactively manage challenges, and optimise productivity across teams.
    • People Management: Provide regular coaching and feedback through 1-2-1s, performance reviews, and development conversations, ensuring all interactions are of the highest standard.
    • Competency & Development: Maintain and manage team training plans and skills matrices, promoting multi-skilling and mitigating key person risk.
    • Management Reporting: Deliver accurate and timely management information, ensuring team performance and workload visibility for senior stakeholders.
    • Governance: Ensure all processes are effective, compliant, and supported by strong controls, with risks identified and managed proactively.
    • Continuous Improvement: Embed a culture of innovation and improvement, encouraging and implementing new ideas through structured governance channels.
    • Change Delivery: Support and manage change initiatives within your teams, ensuring training, documentation, and resources are in place for successful delivery.

    About You:

    • Proven experience in leading operational teams within a service delivery environment.
    • Strong people management skills, with a track record of developing and motivating high-performing teams.
    • Excellent organisational and analytical skills, with the ability to use data and MI to drive decisions.
    • Knowledge of governance, risk management, and compliance frameworks.
    • A continuous improvement mindset with experience in leading change.

    The Company offers:

    • A collaborative and supportive working environment.
    • Opportunities to influence and shape the way they deliver their services.
    • Career development and progression opportunities.
    • 15% performance bonus
    • 28 Days annual leave
    • Medical cover
    • Electric Car scheme

    Please quote 51892 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Contact Centre Manager

  • Alexander Lloyd are seeking an experienced Assurance Manager to design, implement and maintain a robust control monitoring framework across pensions administration. This role is critical in ensuring compliance with regulatory requirements and providing assurance to senior leadership through effective oversight and reporting.

    Key Responsibilities

    Control Monitoring & Manual Workarounds

    • Design and maintain a comprehensive control monitoring framework covering all aspects of pensions administration, including manual processes and workarounds.
    • Ensure controls required to support compliance with the General Code of Practice and other guidance from The Pensions Regulator are included within the monitoring framework.
    • Support the organisation’s Own Risk Assessment (ORA) and Effective System of Governance (ESOG) through documented control assurance work.

    AAF 01/20 Internal Control Reporting

    • Lead the end-to-end delivery of the annual AAF 01/20 report, including coordination with internal teams and external service auditors.
    • Define, test, and evidence control objectives across pensions administration, IT, and other functions.
    • Monitor and resolve issues arising from AAF testing, with a focus on repeat exceptions and high-priority findings.

    Stakeholder Engagement

    • Collaborate with Internal Audit, Risk, and Compliance teams to align assurance activities and share insights.
    • Present findings and recommendations to senior leadership through clear reporting and participation in relevant forums.
    • Act as a subject matter expert on internal controls and assurance frameworks.

    Skills & Experience

    • Proven experience in control assurance, ideally within a pensions environment.
    • Strong analytical, communication, and stakeholder management skills.
    • Ability to constructively challenge assumptions and established practices.

    The Employee Benefits that come with this role are superb! Performance bonus of 15%, Career Average pension Scheme, Electric Car salary sacrifice scheme, Private Medical cover & 28 Days leave.

    Please quote 51873 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Assurance Manager

  • Are you passionate about risk management, governance, and making a real impact within a dynamic pensions environment? Alexander Lloyd or partnered with a reputable Pensions organisation based on the North East who are looking for a Pensions Officer to play a vital role in supporting the Pensions function through effective oversight, control, and risk management.

    This role will be a 15 Month Contract with a possible chance of a Permanent role upon completion.

    🔍 About the Role:

    As a Pensions Officer, you will be instrumental in supporting the development and maintenance of governance and risk frameworks across the Pension area. This is a first-line role with a strong focus on control mechanisms, compliance, and continuous improvement. Your key responsibilities will include:

    • Developing and maintaining a robust controls monitoring programme.
    • Identifying, escalating, and helping to mitigate risks in line with corporate risk policies.
    • Acting as a liaison with the Risk team for incident reporting and follow-up.
    • Supporting the preparation and submission of the annual Master Trust supervisory return.
    • Ensuring ongoing compliance with Master Trust responsibilities.
    • Coordinating the development, delivery, and publication of the annual AAF (01/20) internal control reports.
    • Reviewing and validating Systems and Processes questionnaire responses to ensure accuracy and relevance.
    • Serving as the main contact between external auditors and the Benefits area during audits.

    ✅ What We’re Looking For:

    • Experience in pensions administration, governance, or risk management.
    • Strong understanding of control frameworks and regulatory compliance.
    • Excellent organisational skills and attention to detail.
    • Ability to engage with stakeholders across different teams and functions.

    Please quote 51738 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pensions Risk Officer

  • Alexander Lloyd are looking for a passionate and driven individual to lead and develop a transforming pensions team and a hybrid working model for the clients’ Darlington office. In this pivotal role, you’ll be responsible for ensuring the team adheres to internal procedures, complies with all relevant pensions legislation and regulations, and consistently delivers a high-quality service. Your leadership will be key to achieving our business goals and ensuring we provide a first-class customer experience.

    Key Responsibilities

    -Lead, motivate, and develop a team of pension administrators.

    -Ensure accurate calculation and timely payment of pensions.

    -Maintain high standards of service delivery and compliance.

    -Monitor and support the team’s performance, providing opportunities for learning and development.

    -Implement best practices and incorporate client feedback to continuously improve processes.

    -Collaborate across departments and adapt to changing priorities as needed.

    About You

    -Strong background in the pensions industry, with extensive knowledge of Defined Benefit (DB) administration.

    -Previous experience in people management is highly desirable, though not essential.

    -Skilled at coaching, mentoring, and supporting team development.

    -Comfortable working to tight deadlines and adjusting priorities quickly and effectively.

    -Excellent interpersonal and communication skills with a collaborative mindset.

    -Passionate about delivering great service and fostering strong working relationships.

    The benefits package is almost second to none! Alongside a performance Bonus you will also receive a Career Average Pension Scheme, extended Paternity & Maternity leave pay, Electric car scheme for all employees & Private medical cover.

    Please quote 51468 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Pensions Team Leader

  • About the company:

    Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Darlington office and operate a flexible hybrid working arrangement for staff.

    About the role:

    The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits & Defined Contributions clients. As a Pensions Administrator you will be responsible for processing administrative tasks such as processing deaths, retirements, divorce, transfers including processing manual calculations.

    Skills and experience required:

    • Current pensions administration experience, either Defined Benefits or Defined Contributions. Ideally a minimum of 1 year.
    • Experience of producing manual calculations
    • Strong communication skills, both verbal and written

    Benefits:

    • A competitive salary DOE
    • 28 days annual leave plus bank holidays, option to buy and sell holiday
    • Discretionary bonus scheme
    • DB Pension Care Scheme for staff
    • Life Assurance
    • Private Medical Insurance
    • Health Care Cash Plan
    • Paid volunteering days

    Pensions Administrator

  • Alexander Lloyd are looking for a passionate and driven individual to lead and develop a transforming pensions team and a hybrid working model for the clients Darlington office. In this pivotal role, you’ll be responsible for ensuring the team adheres to internal procedures, complies with all relevant pensions legislation and regulations, and consistently delivers a high-quality service. Your leadership will be key to achieving our business goals and ensuring we provide a first-class customer experience.

    Key Responsibilities

    -Lead, motivate, and develop a team of pension administrators.

    -Ensure accurate calculation and timely payment of pensions.

    -Maintain high standards of service delivery and compliance.

    -Monitor and support the team’s performance, providing opportunities for learning and development.

    -Implement best practices and incorporate client feedback to continuously improve processes.

    -Collaborate across departments and adapt to changing priorities as needed.

    About You

    -Strong background in the pensions industry, with extensive knowledge of Defined Benefit (DB) administration.

    -Previous experience in people management is highly desirable, though not essential.

    -Skilled at coaching, mentoring, and supporting team development.

    -Comfortable working to tight deadlines and adjusting priorities quickly and effectively.

    -Excellent interpersonal and communication skills with a collaborative mindset.

    -Passionate about delivering great service and fostering strong working relationships.

    The benefits package is almost second to none! Alongside a performance Bonus you will also receive a Career Average Pension Scheme, extended Paternity & Maternity leave pay, Electric car scheme for all employees & Private medical cover.

    Please quote 51468 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Pensions Team Leader

  • About the company:

    Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Darlington office and operate a flexible hybrid working arrangement for staff.

    About the role:

    The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits & Defined Contributions clients. As a Pensions Administrator you will be responsible for processing administrative tasks such as processing deaths, retirements, divorce, transfers including processing manual calculations.

    Skills and experience required:

    • Current pensions administration experience, either Defined Benefits or Defined Contributions. Ideally a minimum of 1 year.
    • Experience of producing manual calculations
    • Strong communication skills, both verbal and written

    Benefits:

    • A competitive salary DOE
    • 28 days annual leave plus bank holidays, option to buy and sell holiday
    • Discretionary bonus scheme
    • DB Pension Care Scheme for staff
    • Life Assurance
    • Private Medical Insurance
    • Health Care Cash Plan
    • Paid volunteering days

    Pensions Administrator

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