• Alexander Lloyd are looking for an experienced Process Analyst to drive continual improvement through detailed analysis, documentation and improvement proposals, delivering efficiencies and excellent member service through effective process re-engineering. This role will be based from the Darlington office on a hybrid basis for a well established Financial Services business.

    Key Responsibilities

    • Conduct in-depth analysis of existing business processes to identify improvements, efficiencies, and ensure compliance with relevant legislation and regulation.
    • Design processes that are more effective, efficient, and aligned with organisational strategy and goals, using industry-recognised techniques to meet a range of stakeholder needs.
    • Develop and implement strategies for process improvement, considering both operational and technological solutions.
    • Design processes with member outcomes and value as central drivers.
    • Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
    • Utilise data analysis tools and techniques to identify trends, patterns, and areas for improvement.
    • Monitor and evaluate the effectiveness of process improvement initiatives and make adjustments as required.

    Skills & Experience

    • Experience supporting the delivery of process and systems change, preferably within a regulated financial services environment.
    • Experience of pensions administration would be beneficial.
    • Proven experience in business process re-engineering or process improvement roles.
    • Demonstrable proficiency in process mapping and modelling tools.
    • Strong knowledge of Lean Six Sigma methodologies and other process improvement frameworks.
    • Experience of customer journey planning would be advantageous.

    Please quote 52061 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pensions Process Analyst

  • Alexander Lloyd are looking for a strategic and analytically driven leader to design and deliver high-quality management information, forecasting, and performance insight. This role plays a critical part in supporting operational delivery and long-term planning, ensuring services are resourced effectively and aligned to a strong member-first vision.

    You will develop and embed a robust framework for capacity planning, performance insight, and trend analysis across Member Services, enabling evidence-based decision-making and continuous improvement.

    Key Accountabilities

    Reporting & Forecasting

    • Design and deliver operational reporting and forecasting that provides clear performance insight and informs future planning.
    • Establish and maintain a baseline set of planning assumptions, regularly reviewed to support effective capacity management.
    • Continuously refine reporting and forecasting frameworks to reflect evolving operational and strategic needs.

    Insight & Challenge

    • Provide actionable insight and constructive challenge to senior management, embedding a culture of evidence-based decision-making.
    • Support change prioritisation through impact analysis and performance forecasting.
    • Contribute to client and stakeholder reporting with clear, data-driven insights.

    Innovation & Problem Solving

    • Develop innovative and pragmatic solutions to management information challenges, including working effectively in data-constrained environments.
    • Demonstrate curiosity and rigour in understanding data sources, partnering closely with Member Services teams to improve data integrity and reliability.
    • Design and deliver productivity impact assessments to support change initiatives, including business case development and benefit realisation.

    Governance & Collaboration

    • Establish and lead governance routines and planning forums to ensure insights are reviewed, understood, and embedded in operational decision-making.
    • Collaborate with Member Services leadership and MI teams to align forecasting, planning, and resourcing with business priorities.
    • Influence recruitment and resourcing decisions to balance capacity and demand, taking account of strategic, industry, and legislative change.

    Platform Coverage

    • Ensure reporting and forecasting reflect end-to-end operational realities across the full pension administration platform.

    Experience Required

    • Proven experience designing and delivering operational reporting and forecasting within a complex service environment
    • Track record of leading performance insight functions and translating data into strategic and operational decisions
    • Experience applying operating models to improve service delivery and resource planning
    • Experience supporting change initiatives through impact analysis, productivity modelling, and benefit realisation

    Please quote 52058 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Operational Planning & Performance Manager

  • Alexander Lloyd are seeking an experienced Pension Calculations Analyst to develop, maintain, enhance, and rigorously test pensions and benefits calculation software and tools used across the business. This role plays a vital part in ensuring members receive accurate benefit payments and supporting continuous improvement in calculation processes.

    As part of a dedicated systems and calculations team, you will contribute to both enhancement initiatives and statutory change delivery. You’ll collaborate closely with a variety of internal stakeholders- including Pensions Technical and Policy teams, Administration teams, and Process Assurance functions- to understand the scope of planned changes, assess risks, and evaluate wider business impacts.

    Key responsibilities include:

    • Designing and executing test plans to ensure calculation accuracy
    • Investigating and documenting issues, providing clarity and guidance to suppliers
    • Supporting live calculations assurance
    • Maintaining strong audit trails through clear documentation
    • Assessing impacts of regulatory or scheme changes on calculation processes

    About You
    We are looking for someone with strong technical understanding of Defined Benefit pensions, including CARE schemes, and knowledge of member benefit calculation processes. Experience with Defined Contribution schemes is an advantage.

    This is an excellent opportunity for someone with a pensions industry background who enjoys problem-solving, accuracy, and contributing to high-quality member outcomes.

    Please quote 52020 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pension Calculations Analyst

  • Alexander Lloyd are looking for a seasoned leader to oversee a New DC pension administration function and deliver a service that truly puts members first. You’ll ensure high-quality operations, strong regulatory compliance-particularly within a Master Trust environment-and a consistently smooth member journey.

    In this role, you’ll lead the performance of the DC administration function, driving efficiency, service improvements, and operational excellence. You’ll embed a culture focused on simple, effective member interactions, supported by modern digital tools.

    You’ll take ownership of governance and regulatory responsibilities, including assurance reporting, Master Trust submissions, and adherence to key frameworks such as the General Code and AAF 01/06. You’ll also help shape future strategy by strengthening systems, controls, and DC capability across products.

    Collaboration is key-you’ll work closely with teams across the organisation, external partners, trustees, and advisers to deliver high standards and continuous improvement.

    About You

    • Strong background in DC and hybrid pension administration.
    • Proven leadership of high-performing teams and operating model change.
    • Deep understanding of DC pensions and Master Trust requirements.
    • Member-first mindset with the ability to embed cultural change.
    • Skilled in governance, regulatory compliance, and analytical problem-solving.
    • Confident working with trustees, advisers, and senior stakeholders.

    Please quote 52025 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Head of DC Pensions

  • Alexander Lloyd are looking for 2 Pension Risk Consultants to play a key role in strengthening the governance and control environment. You’ll help design, implement, and deliver a first-line controls assurance framework, ensuring that internal controls across pensions administration meet both internal standards and external regulatory expectations – including the General Code of Practice and AAF 01/20 requirements.

    This is a great opportunity for someone with a background in risk, audit, or pensions operations who enjoys getting into the detail, improving processes, and helping to build a strong culture of assurance and accountability.

    What You’ll Be Doing

    Control Monitoring & Manual Workarounds

    • Execute first-line control monitoring – including testing, reporting, and identifying areas for improvement across Member Services and pensions administration.
    • Support the design and continuous improvement of the assurance framework, ensuring all manual processes and workarounds are effectively controlled.
    • Ensure all controls required to comply with the General Code of Practice and The Pensions Regulator’s guidance are regularly tested, reviewed, and reported.

    AAF 01/20 Internal Control Reporting

    • Support the delivery of the annual AAF 01/20 report, collaborating closely with internal teams and external service auditors.
    • Help define and evidence control objectives across pensions administration, IT, and supporting functions.
    • Monitor and follow up on issues from AAF testing, ensuring that repeat or high-priority findings are addressed effectively.

    Stakeholder Engagement

    • Build strong working relationships with Internal Audit, Risk, and Compliance teams to align and coordinate assurance activities.
    • Present findings and recommendations to the Assurance Manager, contributing to assurance reporting and remediation planning.
    • Act as deputy for the Assurance Manager where required, representing the function in key meetings.
    • Support the ongoing development of internal control frameworks and processes.
    • Assist with audit, risk, and compliance reviews, ensuring minimal disruption to business operations and effective tracking of issues through to resolution.

    What You’ll Bring

    • Proven experience in control assurance, risk, or audit, ideally within a pensions or financial services environment.
    • Strong analytical, communication, and stakeholder management skills.
    • The ability to constructively challenge established practices and drive continuous improvement.
    • A proactive approach to identifying and mitigating risks.
    • A collaborative mindset and willingness to coach and support colleagues.

    Desirable:

    • Professional qualifications (or equivalent experience) in risk, audit, or pensions administration.

    Please quote 51988 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pension Risk Consultant

  • Alexander Lloyd are looking for a Pensions Technical Consultant to join a well established Technical Policy and Services team. In this role, you’ll provide expert pensions technical support to ensure the schemes administered are managed in full accordance with scheme rules, pensions legislation, and regulatory requirements.

    You’ll develop and maintain an in-depth understanding of scheme rules and the broader pensions landscape, assessing how legislative or regulatory changes may impact administration processes and member outcomes. Using this knowledge, you’ll help shape policies, improve operational practices, and share insights across the business.

    Key Responsibilities

    • Understand and adhere to team processes, ensuring peer review requirements are met.
    • Maintain and support the rule amendment process, including processing deeds received from legal advisers within agreed timeframes.
    • Handle day-to-day technical queries (such as transfer legislation and rule interpretation), providing accurate and timely responses to internal and external stakeholders.
    • Support ongoing regulatory compliance by maintaining logs and investigating potential breaches of law.
    • Contribute to business-as-usual activities, such as submitting Scheme Returns to The Pensions Regulator and managing levy invoices.
    • Assist in drafting high-quality, specialist technical advice and analysis for internal teams and Trustees.
    • Share knowledge and provide technical input to training materials, newsletters, trustee updates, and member communications.
    • Keep up to date with developments across the pensions industry and assess their impact on scheme administration.
    • Provide technical support to projects and initiatives involving the Technical Policy and Services team.

    Skills & Experience

    • Strong technical pensions knowledge, gained through experience within the pensions industry.
    • Understanding of pension scheme administration processes.
    • Excellent analytical and investigative skills, with strong attention to detail.
    • Good organisational and time management abilities, able to prioritise effectively and meet deadlines.
    • Strong interpersonal skills and the ability to collaborate effectively with colleagues across teams.
    • Open-minded and proactive approach to teamwork and problem-solving.
    • Confident user of Microsoft Office applications (Word, Excel, PowerPoint).

    Please quote 51999 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pensions Technical Consultant

  • Alexander Lloyd are seeking a highly organised and proactive Technical Support Manager to enhance operational efficiency and support governance within a Transforming Pensions business based from their Darlington office on a hybrid working model.

    This role involves maintaining team processes and documentation, tracking compliance with routine tasks, coordinating meetings, managing inboxes and documents, and supporting governance forums. You’ll also analyse data for trends, collaborate with internal teams on communications and service tracking, and assist with non-pensions technical activities.

    If you enjoy creating structure, improving operational workflows, and supporting a busy technical team, this role offers variety, responsibility, and the chance to make a real impact on team performance and governance.

    Key Responsibilities

    • Maintain and enhance the team housekeeping manual, documenting all routine activities (e.g., mandatory training, timesheets, working arrangements, resource trackers, out-of-office protocols).
    • Track completion of tasks, issue reminders, and escalate repeated non-compliance to line managers.
    • Identify and implement improvements in team operations and communications.
    • Organise team meetings, standardise agendas, and maintain records of actions and outcomes.
    • Collate documents and updates for meetings, chase owners where required, and manage follow-up actions.
    • Assist with scheduling Performance Conversations and 1-2-1s for line managers.
    • Undertake basic inbox management, identifying and raising items for action as necessary.

    Process Improvements

    • Collate key performance indicators and prepare reports and dashboards for leadership teams.
    • Analyse referral data and service tickets to identify common queries, trends, or potential training needs.
    • Work with the Technical Delivery team to monitor and measure service received from external providers.
    • Collaborate with internal communications teams to produce webpages or communications explaining team responsibilities and processes.
    • Edit and format documents and presentations using organisational templates.
    • Raise purchase orders and manage reporting deadlines.

    Governance Support

    • Organise governance forums and meetings on behalf of senior managers.
    • Collate meeting papers and prepare reports summarising discussions and decisions.
    • Track and follow up on outstanding actions and maintain progress trackers.
    • Support maintenance of the Policy and Rules tracker and provide general administrative assistance as required.

    Skills & Experience

    • Strong organisational skills with the ability to prioritise tasks and meet deadlines.
    • Excellent administrative and document management skills.
    • Strong analytical and problem-solving abilities.
    • Effective communication and interpersonal skills, with the ability to collaborate across teams.
    • Experience in coordinating meetings, tracking actions, and supporting governance or compliance processes.
    • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
    • Proactive, detail-oriented, and able to work independently while supporting multiple stakeholders.

    Please quote 52000 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Technical Support Manager

  • Group Head of People – International Scope

    Based County Durham, predominantly on site

    £70-80k plus benefits

    A new and exciting opportunity has arisen for a strategic and operational HR leader to take ownership of the global people function across multiple UK and international locations (c200 FTE). Reporting to the CEO, this role is pivotal in aligning HR practices with business objectives while respecting regional nuances and legal frameworks.

    Key Responsibilities

    Strategic Leadership

    • Develop and execute global HR strategies that support business growth and transformation.
    • Collaborate with executive and regional leadership on workforce planning and organisational design.
    • Champion initiatives that foster an inclusive, high-performance culture.

    People Operations & Compliance

    • Oversee HR operations across diverse geographies, ensuring compliance with local employment laws and best practices.
    • Standardise global HR policies while tailoring them to regional requirements.
    • Manage employee relations and support conflict resolution with fairness and empathy.

    Talent Acquisition & Development

    • Drive leadership development, succession planning, and performance management initiatives.
    • Lead international talent strategies to attract, retain, and develop top-tier professionals.
    • Partner with local teams to ensure consistency in recruitment, on boarding, and retention.

    Culture & Engagement

    • Promote and embed company values across all locations.
    • Lead employee engagement programmes that resonate across cultures.
    • Establish frameworks to measure and enhance employee satisfaction and retention.

    Team Leadership & Collaboration

    • Inspire and guide a geographically dispersed HR team.
    • Build strong relationships with regional managers to address local HR needs.
    • Serve as a trusted advisor to senior leadership on people and organisational matters.
    • Act as a role model, consistently demonstrating company values.

    Qualifications & Experience

    • HR leadership experience, ideally within international or multi-site organisations.
    • In-depth knowledge of global HR practices and employment legislation.
    • Proven ability to navigate cultural differences and compliance frameworks.
    • Exceptional leadership, communication, and interpersonal skills.
    • Strategic thinker with a hands-on approach to execution.
    • Experience in change management, organisational design, and scaling HR functions.

    An experienced HR Generalist, you will thrive in an operational environment – this is an organisation of c200 FTE predominantly focused on manufacturing and operations. The role is on site 5 days per week with occasional remote work available.

    Please quote 51946 when calling Simon at Alexander Lloyd or email them at sge@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Head of HR

  • We’re seeking a dynamic and strategic Head of Process Engineering – Member Services to lead the design, assurance, and continuous improvement of our member service processes. This is a pivotal role, driving operational excellence and innovation while ensuring right-first-time delivery across the organisation.

    You’ll foster a culture of collaboration and continuous improvement, ensuring processes are efficient, compliant, and designed around the needs of our members.

    Key Responsibilities

    Leadership & Team Management

    • Lead and develop two specialist teams:
    • Process Improvement Analysts: Design, implement, and document all member service processes while delivering a programme of continuous improvement to optimise return on investment.
    • Process Assurance Team: Design and execute end-to-end assurance testing and provide hypercare support post-implementation to ensure sustainable benefits.

    Process Design and Improvement

    • Drive process optimisation and member journey design.
    • Collaborate with operational teams to deliver system and non-system improvements.
    • Ensure all solutions meet regulatory, operational, and member-first standards.

    Assurance and Implementation Readiness

    • Develop and execute assurance testing frameworks to validate change.
    • Ensure operational readiness and stakeholder engagement for right-first-time delivery.
    • Oversee hypercare support to ensure full benefits realisation.

    Innovation and Marginal Gains

    • Champion a culture of marginal gains by identifying small, high-impact improvements.
    • Introduce innovative tools, techniques, and frameworks to deliver measurable value.

    Collaboration and Stakeholder Engagement

    • Serve as a key interface across business units, translating operational feedback into actionable improvement and assurance plans.
    • Communicate progress, risks, and outcomes clearly to stakeholders.

    Performance Monitoring and Benefit Realisation

    • Define and monitor KPIs to track impact and performance.
    • Ensure all initiatives are supported by benefit realisation plans.
    • Report outcomes to drive transparency and continuous improvement.

    Essential Skills and Experience:

    • Expertise in process design, assurance, and improvement methodologies (e.g., Lean, Six Sigma).
    • Strong leadership and people development experience.
    • Proven ability to deliver measurable improvements in operational performance.
    • Excellent stakeholder engagement and communication skills.
    • Experience in managing complex change and assurance programmes.

    Please quote 51929 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Head of Process Improvement

  • Are you passionate about turning big-picture strategy into real-world impact? Do you thrive when aligning people, processes, and priorities to deliver meaningful change? If so, this role could well be for you!

    As a Planning & Capacity Manager, you’ll be at the heart of the transformation journey. You’ll lead on integrated planning and resource optimisation, ensuring that every project – whether a large-scale transformation or incremental improvement – is aligned to the businesses commitments.

    This is a role where your insight, leadership, and problem-solving skills will directly influence how the company delivers across deliver change across Business Services.

    What You’ll Be Doing

    • Designing and embedding integrated planning models and processes that keep us on track with organisational goals.
    • Balancing the competing demands of change and operations through smart scheduling and capacity planning.
    • Partnering with leaders across the business to forecast needs and allocate resources where they’ll make the biggest difference.
    • Leading prioritisation sessions that put members at the centre of our decisions.
    • Turning complex data into meaningful insights and clear recommendations for our senior leadership.
    • Driving continuous improvements in how we plan and deliver.
    • Embedding Project for Web as our go-to tool for resource planning, scheduling, and tracking.

    What You’ll Bring

    • Proven success in enterprise-wide planning and capacity management at a senior level.
    • Expertise with planning tools such as Microsoft Project.
    • A strong understanding of best practices in planning, change delivery, and governance.
    • Experience in designing and delivering MI that supports cross-functional change.
    • A track record of introducing new ways of working that connect teams and improve outcomes.
    • Excellent communication skills, with the confidence to present at C-suite level.
    • A collaborative approach, strong analytical thinking, and the ability to simplify the complex.

    Please quote 51891 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Capacity Manager

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