• Alexander Lloyd are looking for a passionate and driven individual to lead and develop a transforming pensions team and a hybrid working model for the clients’ Darlington office. In this pivotal role, you’ll be responsible for ensuring the team adheres to internal procedures, complies with all relevant pensions legislation and regulations, and consistently delivers a high-quality service. Your leadership will be key to achieving our business goals and ensuring we provide a first-class customer experience.

  Key Responsibilities

  -Lead, motivate, and develop a team of pension administrators.

  -Ensure accurate calculation and timely payment of pensions.

  -Maintain high standards of service delivery and compliance.

  -Monitor and support the team’s performance, providing opportunities for learning and development.

  -Implement best practices and incorporate client feedback to continuously improve processes.

  -Collaborate across departments and adapt to changing priorities as needed.

  About You

  -Strong background in the pensions industry, with extensive knowledge of Defined Benefit (DB) administration.

  -Previous experience in people management is highly desirable, though not essential.

  -Skilled at coaching, mentoring, and supporting team development.

  -Comfortable working to tight deadlines and adjusting priorities quickly and effectively.

  -Excellent interpersonal and communication skills with a collaborative mindset.

  -Passionate about delivering great service and fostering strong working relationships.

  The benefits package is almost second to none! Alongside a performance Bonus you will also receive a Career Average Pension Scheme, extended Paternity & Maternity leave pay, Electric car scheme for all employees & Private medical cover.

  Please quote 51468 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pensions Team Leader

• About the company:

  Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Darlington office and operate a flexible hybrid working arrangement for staff.

  About the role:

  The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits & Defined Contributions clients. As a Pensions Administrator you will be responsible for processing administrative tasks such as processing deaths, retirements, divorce, transfers including processing manual calculations.

  Skills and experience required:

  • Current pensions administration experience, either Defined Benefits or Defined Contributions. Ideally a minimum of 1 year.
  • Experience of producing manual calculations
  • Strong communication skills, both verbal and written

  Benefits:

  • A competitive salary DOE
  • 28 days annual leave plus bank holidays, option to buy and sell holiday
  • Discretionary bonus scheme
  • DB Pension Care Scheme for staff
  • Life Assurance
  • Private Medical Insurance
  • Health Care Cash Plan
  • Paid volunteering days

  

  Pensions Administrator

• Alexander Lloyd are looking for a passionate and driven individual to lead and develop a transforming pensions team and a hybrid working model for the clients Darlington office. In this pivotal role, you’ll be responsible for ensuring the team adheres to internal procedures, complies with all relevant pensions legislation and regulations, and consistently delivers a high-quality service. Your leadership will be key to achieving our business goals and ensuring we provide a first-class customer experience.

  Key Responsibilities

  -Lead, motivate, and develop a team of pension administrators.

  -Ensure accurate calculation and timely payment of pensions.

  -Maintain high standards of service delivery and compliance.

  -Monitor and support the team’s performance, providing opportunities for learning and development.

  -Implement best practices and incorporate client feedback to continuously improve processes.

  -Collaborate across departments and adapt to changing priorities as needed.

  About You

  -Strong background in the pensions industry, with extensive knowledge of Defined Benefit (DB) administration.

  -Previous experience in people management is highly desirable, though not essential.

  -Skilled at coaching, mentoring, and supporting team development.

  -Comfortable working to tight deadlines and adjusting priorities quickly and effectively.

  -Excellent interpersonal and communication skills with a collaborative mindset.

  -Passionate about delivering great service and fostering strong working relationships.

  The benefits package is almost second to none! Alongside a performance Bonus you will also receive a Career Average Pension Scheme, extended Paternity & Maternity leave pay, Electric car scheme for all employees & Private medical cover.

  Please quote 51468 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pensions Team Leader

• About the company:

  Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Darlington office and operate a flexible hybrid working arrangement for staff.

  About the role:

  The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits & Defined Contributions clients. As a Pensions Administrator you will be responsible for processing administrative tasks such as processing deaths, retirements, divorce, transfers including processing manual calculations.

  Skills and experience required:

  • Current pensions administration experience, either Defined Benefits or Defined Contributions. Ideally a minimum of 1 year.
  • Experience of producing manual calculations
  • Strong communication skills, both verbal and written

  Benefits:

  • A competitive salary DOE
  • 28 days annual leave plus bank holidays, option to buy and sell holiday
  • Discretionary bonus scheme
  • DB Pension Care Scheme for staff
  • Life Assurance
  • Private Medical Insurance
  • Health Care Cash Plan
  • Paid volunteering days

  

  Pensions Administrator

• Alexander Lloyd are pleased to be partnering with a Transforming Pension Administration Service on the key hire of a Pension Administration Manager based from their Darlington office on a hybrid working model.

  About the Role
  We are seeking an experienced and driven Administration Manager to lead the Pension Administration teams, ensuring a high-quality, member-first service for trustees, employers, and members alike. In this pivotal role, you will focus on delivering a “right-first-time” approach, achieving service level agreements (SLAs) and maintaining commitment to excellence in customer experience.

  Your ability to analyse operational insights and manage resources proactively will be critical in overcoming challenges and maintaining seamless service delivery.

  Key Responsibilities:

  • Lead, coach, and support the BAU processing teams to deliver a high-quality pension administration service.
  • Ensure SLA targets and member-first measures are consistently met.
  • Utilise management information (MI) and operational insights to anticipate and address resource requirements.
  • Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
  • Foster a culture of collaboration and mentorship, supporting team development and adaptability through change.

  About You
  To succeed in this role, you’ll need:

  • Proven operational experience in the pensions sector, managing and motivating teams to deliver excellent results.
  • Defined Benefit Pensions knowledge!
  • A track record of successfully leading teams through change initiatives and embedding continuous improvement practices.
  • Strong decision-making skills, with the ability to act decisively and at pace in a dynamic environment.
  • Excellent communication skills, both written and verbal, with the resilience to handle challenges effectively.
  • A collaborative and supportive leadership style, focused on coaching and mentoring team members to excel.

  Some of the excellent benefits include a Career Average Pension Scheme, Additional Bonus, Enhanced Maternity & Paternity pay & Medical cover.

  This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pension Administration Manager

• Alexander Lloyd are partnered with a Transforming Pensions Administration Service on the hire on a new Pensions Centre Manager for their Darlington office on a hybrid working model.

  You must have experience in Pensions to be considered for this role!

  The Role

  We are seeking a dedicated and experienced Pensions Centre Manager to lead the Pensions Centre teams, ensuring the delivery of a high-quality, member-first administration service. This role is crucial in securing the futures of our members by providing an efficient and effective service to trustees, employers, and members.

  As the Pensions Centre Manager, you will ensure a “right-first-time” service, consistently meeting SLAs and member satisfaction measures. Utilising operational insights and management information (MI), you will maintain a clear understanding of resource requirements and proactively address challenges to ensure seamless service delivery.

  Key Responsibilities:

  • Lead and manage the Pensions Centre teams to deliver a member-focused, high-quality administration service.
  • Ensure SLAs and member-first measures are consistently achieved.
  • Use MI and operational data to drive sound business decisions and address resource challenges effectively.
  • Foster a culture of continuous improvement, implementing innovative solutions to enhance efficiency and service quality.
  • Support, coach, and mentor team members, building a collaborative and high-performing team environment.
  • Guide the team through change initiatives, ensuring smooth transitions and maintaining service excellence.

  The Person
  The ideal candidate will bring:

  • Proven operational experience in managing and coaching teams to deliver high-quality results, particularly in a customer-focused environment.
  • Strong leadership skills, with the ability to motivate and mentor teams in a collaborative and supportive manner.
  • Experience in using MI to inform strategic decisions and drive operational improvements.
  • A track record of successfully managing teams through change and embedding a culture of continuous improvement.
  • Excellent verbal and written communication skills, with the resilience to handle challenges and act decisively under pressure.

  There are some fantastic benefits alongside this role that include enhanced Maternity/Paternity pay, Bonus & Medical Cover.

  This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pensions Manager

• About the company:

  Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Darlington office and operate a flexible hybrid working arrangement for staff.

  About the role:

  The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits & Defined Contributions clients. As a Pensions Administrator you will be responsible for processing administrative tasks such as processing deaths, retirements, divorce, transfers including processing manual calculations.

  Skills and experience required:

  • Current pensions administration experience, either Defined Benefits or Defined Contributions. Ideally a minimum of 1 year.
  • Experience of producing manual calculations
  • Strong communication skills, both verbal and written

  Benefits:

  • A competitive salary DOE
  • 28 days annual leave plus bank holidays, option to buy and sell holiday
  • Discretionary bonus scheme
  • DB Pension Care Scheme for staff
  • Life Assurance
  • Private Medical Insurance
  • Health Care Cash Plan
  • Paid volunteering days

  

  Pensions Administrator

• Alexander Lloyd are partnered with a Transforming Pensions Administration Service on the hire on a new Pensions Centre Manager for their Darlington office on a hybrid working model.

  You must have experience in Pensions to be considered for this role!

  The Role

  We are seeking a dedicated and experienced Pensions Centre Manager to lead the Pensions Centre teams, ensuring the delivery of a high-quality, member-first administration service. This role is crucial in securing the futures of our members by providing an efficient and effective service to trustees, employers, and members.

  As the Pensions Centre Manager, you will ensure a “right-first-time” service, consistently meeting SLAs and member satisfaction measures. Utilising operational insights and management information (MI), you will maintain a clear understanding of resource requirements and proactively address challenges to ensure seamless service delivery.

  Key Responsibilities:

  • Lead and manage the Pensions Centre teams to deliver a member-focused, high-quality administration service.
  • Ensure SLAs and member-first measures are consistently achieved.
  • Use MI and operational data to drive sound business decisions and address resource challenges effectively.
  • Foster a culture of continuous improvement, implementing innovative solutions to enhance efficiency and service quality.
  • Support, coach, and mentor team members, building a collaborative and high-performing team environment.
  • Guide the team through change initiatives, ensuring smooth transitions and maintaining service excellence.

  The Person
  The ideal candidate will bring:

  • Proven operational experience in managing and coaching teams to deliver high-quality results, particularly in a customer-focused environment.
  • Strong leadership skills, with the ability to motivate and mentor teams in a collaborative and supportive manner.
  • Experience in using MI to inform strategic decisions and drive operational improvements.
  • A track record of successfully managing teams through change and embedding a culture of continuous improvement.
  • Excellent verbal and written communication skills, with the resilience to handle challenges and act decisively under pressure.

  There are some fantastic benefits alongside this role that include enhanced Maternity/Paternity pay, Bonus & Medical Cover.

  This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pensions Manager

• Alexander Lloyd are partnered with a Transforming Pensions Administration Service on the hire on a new Pensions Centre Manager for their Darlington office on a hybrid working model.

  You must have experience in Pensions to be considered for this role!

  The Role

  We are seeking a dedicated and experienced Pensions Centre Manager to lead the Pensions Centre teams, ensuring the delivery of a high-quality, member-first administration service. This role is crucial in securing the futures of our members by providing an efficient and effective service to trustees, employers, and members.

  As the Pensions Centre Manager, you will ensure a “right-first-time” service, consistently meeting SLAs and member satisfaction measures. Utilising operational insights and management information (MI), you will maintain a clear understanding of resource requirements and proactively address challenges to ensure seamless service delivery.

  Key Responsibilities:

  • Lead and manage the Pensions Centre teams to deliver a member-focused, high-quality administration service.
  • Ensure SLAs and member-first measures are consistently achieved.
  • Use MI and operational data to drive sound business decisions and address resource challenges effectively.
  • Foster a culture of continuous improvement, implementing innovative solutions to enhance efficiency and service quality.
  • Support, coach, and mentor team members, building a collaborative and high-performing team environment.
  • Guide the team through change initiatives, ensuring smooth transitions and maintaining service excellence.

  The Person
  The ideal candidate will bring:

  • Proven operational experience in managing and coaching teams to deliver high-quality results, particularly in a customer-focused environment.
  • Strong leadership skills, with the ability to motivate and mentor teams in a collaborative and supportive manner.
  • Experience in using MI to inform strategic decisions and drive operational improvements.
  • A track record of successfully managing teams through change and embedding a culture of continuous improvement.
  • Excellent verbal and written communication skills, with the resilience to handle challenges and act decisively under pressure.

  There are some fantastic benefits alongside this role that include enhanced Maternity/Paternity pay, Bonus & Medical Cover.

  This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pensions Manager

• Alexander Lloyd are pleased to be partnering with a Transforming Pension Administration Service on the key hire of a Pension Administration Manager based from their Darlington office on a hybrid working model.

  About the Role
  We are seeking an experienced and driven Administration Manager to lead the Pension Administration teams, ensuring a high-quality, member-first service for trustees, employers, and members alike. In this pivotal role, you will focus on delivering a “right-first-time” approach, achieving service level agreements (SLAs) and maintaining commitment to excellence in customer experience.

  Your ability to analyse operational insights and manage resources proactively will be critical in overcoming challenges and maintaining seamless service delivery.

  Key Responsibilities:

  • Lead, coach, and support the BAU processing teams to deliver a high-quality pension administration service.
  • Ensure SLA targets and member-first measures are consistently met.
  • Utilise management information (MI) and operational insights to anticipate and address resource requirements.
  • Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
  • Foster a culture of collaboration and mentorship, supporting team development and adaptability through change.

  About You
  To succeed in this role, you’ll need:

  • Proven operational experience in the pensions sector, managing and motivating teams to deliver excellent results.
  • Defined Benefit Pensions knowledge!
  • A track record of successfully leading teams through change initiatives and embedding continuous improvement practices.
  • Strong decision-making skills, with the ability to act decisively and at pace in a dynamic environment.
  • Excellent communication skills, both written and verbal, with the resilience to handle challenges effectively.
  • A collaborative and supportive leadership style, focused on coaching and mentoring team members to excel.

  Some of the excellent benefits include a Career Average Pension Scheme, Additional Bonus, Enhanced Maternity & Paternity pay & Medical cover.

  This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Pension Administration Manager

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