• Alexander Lloyd are seeking an experienced Assurance Manager to design, implement and maintain a robust control monitoring framework across pensions administration. This role is critical in ensuring compliance with regulatory requirements and providing assurance to senior leadership through effective oversight and reporting.

    Key Responsibilities

    Control Monitoring & Manual Workarounds

    • Design and maintain a comprehensive control monitoring framework covering all aspects of pensions administration, including manual processes and workarounds.
    • Ensure controls required to support compliance with the General Code of Practice and other guidance from The Pensions Regulator are included within the monitoring framework.
    • Support the organisation’s Own Risk Assessment (ORA) and Effective System of Governance (ESOG) through documented control assurance work.

    AAF 01/20 Internal Control Reporting

    • Lead the end-to-end delivery of the annual AAF 01/20 report, including coordination with internal teams and external service auditors.
    • Define, test, and evidence control objectives across pensions administration, IT, and other functions.
    • Monitor and resolve issues arising from AAF testing, with a focus on repeat exceptions and high-priority findings.

    Stakeholder Engagement

    • Collaborate with Internal Audit, Risk, and Compliance teams to align assurance activities and share insights.
    • Present findings and recommendations to senior leadership through clear reporting and participation in relevant forums.
    • Act as a subject matter expert on internal controls and assurance frameworks.

    Skills & Experience

    • Proven experience in control assurance, ideally within a pensions environment.
    • Strong analytical, communication, and stakeholder management skills.
    • Ability to constructively challenge assumptions and established practices.

    The Employee Benefits that come with this role are superb! Performance bonus of 15%, Career Average pension Scheme, Electric Car salary sacrifice scheme, Private Medical cover & 28 Days leave.

    Please quote 51873 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Assurance Manager

  • Alexander Lloyd are seeking an experienced change leader to lead the delivery of systematic and non-systematic change across the Member Services function. This role is accountable for ensuring that all change initiatives-including projects, releases, and major service support activities-are strategically aligned, well governed, and deliver measurable value for members and the organisation.

    The successful candidate will ensure change is delivered in a way that is operationally robust, financially responsible, and consistently member-first in its outcomes.

    Please note this role is hybrid working with 2-3 days per week in the office. Do NOT apply if you cannot make this arrangement work for you.

    Key responsibilities

    • Lead the delivery of systematic and non-systematic change, alongside major service support and cyclical activities, across the Member Services function.
    • Translate strategic objectives into clear, prioritised change delivery plans that optimise outcomes and resource utilisation.
    • Design and implement effective governance frameworks to support benefit realisation, strategic alignment, and proactive risk management.
    • Provide leadership and direction to delivery managers, release managers, and project managers, ensuring alignment to strategy and optimal allocation of resources.
    • Design and embed effective change management frameworks, including delivery models and communication approaches, to support successful adoption of change.
    • Develop, track, and report on KPIs and performance metrics to measure the effectiveness and impact of change initiatives.
    • Deliver robust financial reporting, governing costs to ensure budget alignment and informed decision-making.
    • Ensure all change, project, and release activities adhere to cost and income management principles.

    Skills, experience and knowledge

    • Strong experience delivering pension administration change, including cyclical activities and associated system platforms.
    • Proven experience working with offshore delivery partners.
    • Demonstrable track record of managing complex change programmes and leading teams of change professionals.
    • Experience delivering major transformation programmes, ideally within pension administration or a similarly regulated environment.
    • Expertise in designing and embedding change delivery models and frameworks.
    • Strong people change and change management capability, with a focus on driving adoption and sustainable outcomes.

    Please quote 52070 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Head of Change Delivery

  • Alexander Lloyd are looking for a seasoned Change Delivery Specialist to join an excelling Financial Services Organisation in the North East. You will play a key role in ensuring the timely and effective delivery of system change through an agreed release management process. Your work will focus on maximising the benefits of change and ultimately helping to secure the Pensions members’ future.

    Key Responsibilities

    • Facilitate the delivery of system change using a squad-based approach, from requirement finalisation through solution design, development, testing and post-implementation support.
    • Work closely with subject matter experts to create and maintain detailed delivery plans across each stage of the release process.
    • Monitor progress against plans and provide clear, regular updates to a wide range of stakeholder groups.
    • Identify, document and manage risks, issues, actions, decisions and dependencies, escalating through appropriate governance forums where required.
    • Provide in-depth analysis to remove delivery blockers, engaging effectively with subject matter experts and stakeholders.
    • Apply a range of delivery methodologies, continuously improving delivery practices and providing guidance to others to support successful outcomes.
    • Contribute to all relevant project and release life-cycle artefacts.
    • Undertake additional tasks as reasonably required to support the team and wider objectives.

    Skills, Experience & Behaviours

    • Strong knowledge of multiple delivery approaches, with the ability to adapt methods to meet business needs.
    • Proven ability to work under pressure and to tight deadlines, managing priorities effectively in a fast-paced environment.
    • Excellent verbal and written communication skills, with confidence to constructively challenge and influence.
    • A strong work ethic with a commitment to continuous improvement for yourself and others.
    • Highly organised, with excellent time management and a strong sense of ownership and accountability.
    • Skilled at building strong relationships across diverse stakeholder groups to encourage collaboration and shared accountability.

    Please quote 52071 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Change Delivery Lead

  • Alexander Lloyd are looking for an experienced Process Analyst to drive continual improvement through detailed analysis, documentation and improvement proposals, delivering efficiencies and excellent member service through effective process re-engineering. This role will be based from the Darlington office on a hybrid basis for a well established Financial Services business.

    Key Responsibilities

    • Conduct in-depth analysis of existing business processes to identify improvements, efficiencies, and ensure compliance with relevant legislation and regulation.
    • Design processes that are more effective, efficient, and aligned with organisational strategy and goals, using industry-recognised techniques to meet a range of stakeholder needs.
    • Develop and implement strategies for process improvement, considering both operational and technological solutions.
    • Design processes with member outcomes and value as central drivers.
    • Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
    • Utilise data analysis tools and techniques to identify trends, patterns, and areas for improvement.
    • Monitor and evaluate the effectiveness of process improvement initiatives and make adjustments as required.

    Skills & Experience

    • Experience supporting the delivery of process and systems change, preferably within a regulated financial services environment.
    • Experience of pensions administration would be beneficial.
    • Proven experience in business process re-engineering or process improvement roles.
    • Demonstrable proficiency in process mapping and modelling tools.
    • Strong knowledge of Lean Six Sigma methodologies and other process improvement frameworks.
    • Experience of customer journey planning would be advantageous.

    Please quote 52061 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pensions Process Analyst

  • Alexander Lloyd are looking for a strategic and analytically driven leader to design and deliver high-quality management information, forecasting, and performance insight. This role plays a critical part in supporting operational delivery and long-term planning, ensuring services are resourced effectively and aligned to a strong member-first vision.

    You will develop and embed a robust framework for capacity planning, performance insight, and trend analysis across Member Services, enabling evidence-based decision-making and continuous improvement.

    Key Accountabilities

    Reporting & Forecasting

    • Design and deliver operational reporting and forecasting that provides clear performance insight and informs future planning.
    • Establish and maintain a baseline set of planning assumptions, regularly reviewed to support effective capacity management.
    • Continuously refine reporting and forecasting frameworks to reflect evolving operational and strategic needs.

    Insight & Challenge

    • Provide actionable insight and constructive challenge to senior management, embedding a culture of evidence-based decision-making.
    • Support change prioritisation through impact analysis and performance forecasting.
    • Contribute to client and stakeholder reporting with clear, data-driven insights.

    Innovation & Problem Solving

    • Develop innovative and pragmatic solutions to management information challenges, including working effectively in data-constrained environments.
    • Demonstrate curiosity and rigour in understanding data sources, partnering closely with Member Services teams to improve data integrity and reliability.
    • Design and deliver productivity impact assessments to support change initiatives, including business case development and benefit realisation.

    Governance & Collaboration

    • Establish and lead governance routines and planning forums to ensure insights are reviewed, understood, and embedded in operational decision-making.
    • Collaborate with Member Services leadership and MI teams to align forecasting, planning, and resourcing with business priorities.
    • Influence recruitment and resourcing decisions to balance capacity and demand, taking account of strategic, industry, and legislative change.

    Platform Coverage

    • Ensure reporting and forecasting reflect end-to-end operational realities across the full pension administration platform.

    Experience Required

    • Proven experience designing and delivering operational reporting and forecasting within a complex service environment
    • Track record of leading performance insight functions and translating data into strategic and operational decisions
    • Experience applying operating models to improve service delivery and resource planning
    • Experience supporting change initiatives through impact analysis, productivity modelling, and benefit realisation

    Please quote 52058 when calling Aaron at Alexander Lloyd. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Operational Planning & Performance Manager

  • Alexander Lloyd are seeking an experienced Pension Calculations Analyst to develop, maintain, enhance, and rigorously test pensions and benefits calculation software and tools used across the business. This role plays a vital part in ensuring members receive accurate benefit payments and supporting continuous improvement in calculation processes.

    As part of a dedicated systems and calculations team, you will contribute to both enhancement initiatives and statutory change delivery. You’ll collaborate closely with a variety of internal stakeholders- including Pensions Technical and Policy teams, Administration teams, and Process Assurance functions- to understand the scope of planned changes, assess risks, and evaluate wider business impacts.

    Key responsibilities include:

    • Designing and executing test plans to ensure calculation accuracy
    • Investigating and documenting issues, providing clarity and guidance to suppliers
    • Supporting live calculations assurance
    • Maintaining strong audit trails through clear documentation
    • Assessing impacts of regulatory or scheme changes on calculation processes

    About You
    We are looking for someone with strong technical understanding of Defined Benefit pensions, including CARE schemes, and knowledge of member benefit calculation processes. Experience with Defined Contribution schemes is an advantage.

    This is an excellent opportunity for someone with a pensions industry background who enjoys problem-solving, accuracy, and contributing to high-quality member outcomes.

    Please quote 52020 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pension Calculations Analyst

  • Alexander Lloyd are looking for a seasoned leader to oversee a New DC pension administration function and deliver a service that truly puts members first. You’ll ensure high-quality operations, strong regulatory compliance-particularly within a Master Trust environment-and a consistently smooth member journey.

    In this role, you’ll lead the performance of the DC administration function, driving efficiency, service improvements, and operational excellence. You’ll embed a culture focused on simple, effective member interactions, supported by modern digital tools.

    You’ll take ownership of governance and regulatory responsibilities, including assurance reporting, Master Trust submissions, and adherence to key frameworks such as the General Code and AAF 01/06. You’ll also help shape future strategy by strengthening systems, controls, and DC capability across products.

    Collaboration is key-you’ll work closely with teams across the organisation, external partners, trustees, and advisers to deliver high standards and continuous improvement.

    About You

    • Strong background in DC and hybrid pension administration.
    • Proven leadership of high-performing teams and operating model change.
    • Deep understanding of DC pensions and Master Trust requirements.
    • Member-first mindset with the ability to embed cultural change.
    • Skilled in governance, regulatory compliance, and analytical problem-solving.
    • Confident working with trustees, advisers, and senior stakeholders.

    Please quote 52025 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Head of DC Pensions

  • Alexander Lloyd are looking for 2 Pension Risk Consultants to play a key role in strengthening the governance and control environment. You’ll help design, implement, and deliver a first-line controls assurance framework, ensuring that internal controls across pensions administration meet both internal standards and external regulatory expectations – including the General Code of Practice and AAF 01/20 requirements.

    This is a great opportunity for someone with a background in risk, audit, or pensions operations who enjoys getting into the detail, improving processes, and helping to build a strong culture of assurance and accountability.

    What You’ll Be Doing

    Control Monitoring & Manual Workarounds

    • Execute first-line control monitoring – including testing, reporting, and identifying areas for improvement across Member Services and pensions administration.
    • Support the design and continuous improvement of the assurance framework, ensuring all manual processes and workarounds are effectively controlled.
    • Ensure all controls required to comply with the General Code of Practice and The Pensions Regulator’s guidance are regularly tested, reviewed, and reported.

    AAF 01/20 Internal Control Reporting

    • Support the delivery of the annual AAF 01/20 report, collaborating closely with internal teams and external service auditors.
    • Help define and evidence control objectives across pensions administration, IT, and supporting functions.
    • Monitor and follow up on issues from AAF testing, ensuring that repeat or high-priority findings are addressed effectively.

    Stakeholder Engagement

    • Build strong working relationships with Internal Audit, Risk, and Compliance teams to align and coordinate assurance activities.
    • Present findings and recommendations to the Assurance Manager, contributing to assurance reporting and remediation planning.
    • Act as deputy for the Assurance Manager where required, representing the function in key meetings.
    • Support the ongoing development of internal control frameworks and processes.
    • Assist with audit, risk, and compliance reviews, ensuring minimal disruption to business operations and effective tracking of issues through to resolution.

    What You’ll Bring

    • Proven experience in control assurance, risk, or audit, ideally within a pensions or financial services environment.
    • Strong analytical, communication, and stakeholder management skills.
    • The ability to constructively challenge established practices and drive continuous improvement.
    • A proactive approach to identifying and mitigating risks.
    • A collaborative mindset and willingness to coach and support colleagues.

    Desirable:

    • Professional qualifications (or equivalent experience) in risk, audit, or pensions administration.

    Please quote 51988 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pension Risk Consultant

  • Alexander Lloyd are looking for a Pensions Technical Consultant to join a well established Technical Policy and Services team. In this role, you’ll provide expert pensions technical support to ensure the schemes administered are managed in full accordance with scheme rules, pensions legislation, and regulatory requirements.

    You’ll develop and maintain an in-depth understanding of scheme rules and the broader pensions landscape, assessing how legislative or regulatory changes may impact administration processes and member outcomes. Using this knowledge, you’ll help shape policies, improve operational practices, and share insights across the business.

    Key Responsibilities

    • Understand and adhere to team processes, ensuring peer review requirements are met.
    • Maintain and support the rule amendment process, including processing deeds received from legal advisers within agreed timeframes.
    • Handle day-to-day technical queries (such as transfer legislation and rule interpretation), providing accurate and timely responses to internal and external stakeholders.
    • Support ongoing regulatory compliance by maintaining logs and investigating potential breaches of law.
    • Contribute to business-as-usual activities, such as submitting Scheme Returns to The Pensions Regulator and managing levy invoices.
    • Assist in drafting high-quality, specialist technical advice and analysis for internal teams and Trustees.
    • Share knowledge and provide technical input to training materials, newsletters, trustee updates, and member communications.
    • Keep up to date with developments across the pensions industry and assess their impact on scheme administration.
    • Provide technical support to projects and initiatives involving the Technical Policy and Services team.

    Skills & Experience

    • Strong technical pensions knowledge, gained through experience within the pensions industry.
    • Understanding of pension scheme administration processes.
    • Excellent analytical and investigative skills, with strong attention to detail.
    • Good organisational and time management abilities, able to prioritise effectively and meet deadlines.
    • Strong interpersonal skills and the ability to collaborate effectively with colleagues across teams.
    • Open-minded and proactive approach to teamwork and problem-solving.
    • Confident user of Microsoft Office applications (Word, Excel, PowerPoint).

    Please quote 51999 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

    Pensions Technical Consultant

  • Alexander Lloyd are seeking a highly organised and proactive Technical Support Manager to enhance operational efficiency and support governance within a Transforming Pensions business based from their Darlington office on a hybrid working model.

    This role involves maintaining team processes and documentation, tracking compliance with routine tasks, coordinating meetings, managing inboxes and documents, and supporting governance forums. You’ll also analyse data for trends, collaborate with internal teams on communications and service tracking, and assist with non-pensions technical activities.

    If you enjoy creating structure, improving operational workflows, and supporting a busy technical team, this role offers variety, responsibility, and the chance to make a real impact on team performance and governance.

    Key Responsibilities

    • Maintain and enhance the team housekeeping manual, documenting all routine activities (e.g., mandatory training, timesheets, working arrangements, resource trackers, out-of-office protocols).
    • Track completion of tasks, issue reminders, and escalate repeated non-compliance to line managers.
    • Identify and implement improvements in team operations and communications.
    • Organise team meetings, standardise agendas, and maintain records of actions and outcomes.
    • Collate documents and updates for meetings, chase owners where required, and manage follow-up actions.
    • Assist with scheduling Performance Conversations and 1-2-1s for line managers.
    • Undertake basic inbox management, identifying and raising items for action as necessary.

    Process Improvements

    • Collate key performance indicators and prepare reports and dashboards for leadership teams.
    • Analyse referral data and service tickets to identify common queries, trends, or potential training needs.
    • Work with the Technical Delivery team to monitor and measure service received from external providers.
    • Collaborate with internal communications teams to produce webpages or communications explaining team responsibilities and processes.
    • Edit and format documents and presentations using organisational templates.
    • Raise purchase orders and manage reporting deadlines.

    Governance Support

    • Organise governance forums and meetings on behalf of senior managers.
    • Collate meeting papers and prepare reports summarising discussions and decisions.
    • Track and follow up on outstanding actions and maintain progress trackers.
    • Support maintenance of the Policy and Rules tracker and provide general administrative assistance as required.

    Skills & Experience

    • Strong organisational skills with the ability to prioritise tasks and meet deadlines.
    • Excellent administrative and document management skills.
    • Strong analytical and problem-solving abilities.
    • Effective communication and interpersonal skills, with the ability to collaborate across teams.
    • Experience in coordinating meetings, tracking actions, and supporting governance or compliance processes.
    • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
    • Proactive, detail-oriented, and able to work independently while supporting multiple stakeholders.

    Please quote 52000 when calling Aaron at Alexander Lloyd or email them at apu@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

    Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

    Technical Support Manager

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