• We are currently recruiting for a fully remote position for a experienced Pension Administrator to join a well-established Pension Consultancy who offer good salary and benefits, excellent career progression and flexible working hours.

  Job Description

  What you’ll be doing:

  • Handling a wide range of pension administration tasks, including:
  • Processing changes such as address updates, name changes, and policy amendments.
  • Managing gone-aways, outstanding premium letters, valuations, quotations, projections, and general policy details.
  • Producing wake-up/ad-hoc packs and resolving record mismatches or suspense corrections.
  • Working through multiple exception reports.
  • Responding to member queries, including inbound calls, providing accurate information, resolving issues, and recording all interactions thoroughly.
  • Following Quality Management Systems and ensuring compliance with policies and all relevant regulatory requirements.
  • Meeting key performance indicators and maintaining high-quality standards.

  What we’re looking for (essential):

  • Strong pension administration experience, ideally with Defined Benefit (DB) pension schemes.
  • Proven ability to handle inbound customer calls professionally and efficiently.
  • Experience with pension calculations, payments, and authorisation processes.
  • Excellent numeracy skills and accuracy in data entry.
  • A collaborative team player, with the ability to coach and support colleagues.

  Please quote 51854 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

  

  Pension Administrator

• About the company:

  We’re on the lookout for a confident and driven Pensions Service Delivery Manager to join a growing Pensions Administration business in Scotland. This is a brilliant opportunity for you to build strong client relationships, inspire and mentor teams and deliver operational services across complex schemes. Our client operates a flexible hybrid working arrangement, office attendance required once every 2 – 3 weeks.

  About the role:

  In this pivotal role, the successful candidate will be responsible for leading the delivery of pension administration services across portfolio of complex and varied pension schemes (DB, DC & CARE & Hybrid). Key responsibilities include:

  • Lead and mentor Pension Administration Managers to strengthen team performance.
  • Oversee the delivery of pension administration services to clients.
  • Improve commercial performance through client engagement, billing, and process efficiency.
  • Support the Operations Manager with wider leadership responsibilities and get involved in strategic activities.
  • Drive recruitment, training, and retention strategies, resource planning.

  Key skills and experience:

  • Solid pensions administration background / experience
  • Strong technical knowledge across DB, DC, CARE and Hybrid schemes
  • Proven track record of team leadership responsibilities
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills

  If you feel you meet the key skills and experience criteria, apply today! Alternatively feel free to reach out for a confidential call.

  

  Pensions Service Delivery Manager

• About the company:

  Alexander Lloyd is recruiting for Senior Pensions Administrator in Edinburgh, a fantastic opportunity to join a market leading Pensions Administration business on a full time and permanent basis! The organisation is renowned for its people-first culture, offering employees a wide range of development opportunities across the business.

  About the role:

  As a Senior Pensions Administrator, you will be responsible for providing a wide range of administration services to a portfolio of Pension Schemes, mainly Defined Benefits however may include Defined Contribution & CARE schemes too. The successful candidate will play a vital role in mentoring and checking the work of junior Pensions Administrators. Key responsibilities include:

  • Completing complex BAU Administration cases, supporting on member and client queries in relation to DB and some DC pension schemes.
  • Assisting and processing manual calculations and payments of scheme benefits.
  • Liaising with stakeholders and confidently support on member enquires.
  • Allocating and checking work of junior members of the team.
  • Mentor, train and support junior members of the team where necessary
  • Deputise in the absence of the Team Leader.
  • Assist with ad-hoc routine project work as and when required.

  Key skills and experience required:

  • Current administration experience of Defined Benefits schemes; knowledge of Defined Contributions would be desirable but not essential.
  • Strong manual calculation experience.
  • Current experience of coaching and supporting less experienced administrators, including checking of work.
  • Excellent time management and organisational skills.

  Benefits:

  • Salary up to £38k DOE, potentially flexibility on this for the right candidate
  • Discretionary bonus
  • Hybrid working – x2 days per week
  • 25 days holiday + bank holidays + birthday leave. Option to purchase additional holiday days
  • Volunteering days
  • DC Workplace Pension Scheme
  • Flexible Benefits Scheme
  • Life Assurance
  • Income Protection
  • Health Cash Plan

  If you meet the key skills and experience required and are ready for your next as a Senior Pensions Administrator, please apply today.

  

  Senior Pensions Administrator

• About the company:

  Alexander Lloyd is partnered with a growing Pensions Administration firm, this is a fantastic opportunity and would suit an experienced Senior Pensions Administrator who may have some involvement with projects (specifically scheme events), looking to progress their career within the Pension projects route. This is a hybrid opportunity, 2x days working in the office, 3x days working from home.

  About the role:

  As a Senior Pensions Project Analyst, you will be responsible for assisting and leading with the delivery of pension projects to a portfolio of Defined Benefit schemes.

  The successful candidate will work closely with team members, trustees, insurance companies and other relevant third parties. In addition to this, the candidate will also attend internal and external meetings to provide support and guidance on scheme events.

  The work involved is extremely varied, and the successful candidate will be supported by an experienced and knowledgeable team.

  Skills and experience required:

  • At least 5 year’s experience of working in a Defined Benefit administration environment
  • Strong understanding and knowledge of UK Pensions legislation, regulations and codes of practice.
  • Experience of delivering / assisting with projects such as scheme events.
  • Excellent communication skills both verbal and written
  • The ability to perform in a face-pasted working environment and build strong relationships internally and externally and work to deadline and targets.

  If you’re ready to take the next step in your career as a Senior Pensions Project Analyst, please submit your CV.

  

  Senior Pensions Analyst

• About the company:

  Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Edinburgh office and operate a flexible hybrid working arrangement.

  About the role:

  The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits (mainly) and Defined Contribution schemes. As a Pensions Administrator you will be responsible for processing member benefits such as deaths, retirements, divorces, transfers. As well as member events administration, there will also be opportunities to support with scheme events such as pension increases, processing annual benefit statements, producing administration reports and mailings.

  Key responsibilities:

  • Processing member benefits in line with service level agreements.
  • Performing manual calculations.
  • Processing scheme events as and when required.
  • Producing letter, emails and reports using set templates as well as producing bespoke letters and emails as and when required.
  • Liaising and answer enquiries via telephone and email.

  Skills and experience required:

  • At least 2 year’s experience of delivering administration services to Defined Benefit pensions schemes.
  • Strong technical pensions and legislation knowledge and understanding
  • Strong MS office skills
  • Great communication and organisation skills

  Benefits:

  • Salary up to £30k DOE
  • 28 days annual leave plus bank holidays
  • Discretionary bonus scheme
  • DB Pension Care Scheme for staff
  • Life Assurance
  • Private Medical Insurance
  • Health Care Cash Plan
  • Paid volunteering days

  Apply today and become part of a forward-thinking organisation where you can make a real difference in Pensions Administration.

  

  Pensions Administrator

• About the role:

  We’re looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you’ll mentor managers, enhance processes, deliver key projects, and ensure service excellence – all while championing client satisfaction and commercial outcomes.

  Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.

  What You’ll Be Doing:

  • Supporting the Operations Manager to deliver high-quality pension services.
  • Leading and mentoring Administration Manager to optimise team performance.
  • Balancing quality, profitability, and long-term sustainability in service delivery.
  • Driving recruitment, resource planning, and HR matters.
  • Managing client relationships and overseeing complex scheme projects.
  • Delivering strategic change initiatives and operational improvements.
  • Contributing to company-wide innovation and system enhancements.

  What we’re looking for:

  • Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
  • Strong technical pensions knowledge and project delivery experience.
  • Strong leadership skills
  • Excellent communication and problem-solving skills.

  Benefits on offer:

  • Competitive salary & annual discretionary bonus
  • Flexible hybrid working / office attendance
  • 25 days’ holiday (+ buy/sell scheme)
  • Matching pension contributions
  • Private Medical Cover & Life Assurance
  • Retails discounts, digital GP access & employee wellbeing support
  • Paid volunteering days and referral bonuses

  If you’re ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level.

  

  Pensions Service Delivery Manager

• About the company:

  Alexander Lloyd is partnered with a market leading Pension Administration firm and are currently recruiting for Pensions Administrator to join their fast-paced and collaborative BAU Pensions Admin team on a full-time and permanent basis! This position is aligned to their Edinburgh office and operate a flexible hybrid working arrangement.

  About the role:

  The successful candidate will provide pension scheme administration to a portfolio of Defined Benefits (mainly) and Defined Contribution schemes. As a Pensions Administrator you will be responsible for processing member benefits such as deaths, retirements, divorces, transfers. As well as member events administration, there will also be opportunities to support with scheme events such as pension increases, processing annual benefit statements, producing administration reports and mailings.

  Key responsibilities:

  • Processing member benefits in line with service level agreements.
  • Performing manual calculations.
  • Processing scheme events as and when required.
  • Producing letter, emails and reports using set templates as well as producing bespoke letters and emails as and when required.
  • Liaising and answer enquiries via telephone and email.

  Skills and experience required:

  • At least 2 year’s experience of delivering administration services to Defined Benefit pensions schemes.
  • Strong technical pensions and legislation knowledge and understanding
  • Strong MS office skills
  • Great communication and organisation skills

  Benefits:

  • Salary up to £30k DOE
  • 28 days annual leave plus bank holidays
  • Discretionary bonus scheme
  • DB Pension Care Scheme for staff
  • Life Assurance
  • Private Medical Insurance
  • Health Care Cash Plan
  • Paid volunteering days

  Apply today and become part of a forward-thinking organisation where you can make a real difference in Pensions Administration.

  

  Pensions Administrator

• About the company:

  Alexander Lloyd is partnered with a growing Pensions Administration firm, this is a fantastic opportunity and would suit an experienced Senior Pensions Administrator who may have some involvement with projects (specifically scheme events), looking to progress their career within the Pension projects route. This is a hybrid opportunity, 2x days working in the office, 3x days working from home.

  About the role:

  As a Senior Pensions Project Analyst, you will be responsible for assisting and leading with the delivery of pension projects to a portfolio of Defined Benefit schemes.

  The successful candidate will work closely with team members, trustees, insurance companies and other relevant third parties. In addition to this, the candidate will also attend internal and external meetings to provide support and guidance on scheme events.

  The work involved is extremely varied, and the successful candidate will be supported by an experienced and knowledgeable team.

  Skills and experience required:

  • At least 5 year’s experience of working in a Defined Benefit administration environment
  • Strong understanding and knowledge of UK Pensions legislation, regulations and codes of practice.
  • Experience of delivering / assisting with projects such as scheme events.
  • Excellent communication skills both verbal and written
  • The ability to perform in a face-pasted working environment and build strong relationships internally and externally and work to deadline and targets.

  If you’re ready to take the next step in your career as a Senior Pensions Project Analyst, please submit your CV.

  

  Senior Pensions Analyst

• About the company:

  Alexander Lloyd is in partnership with one of the UK’s fast growing Pensions Consultancies, with an excellent reputation in the Pensions market. We are recruiting for a Head of Pensions On-boarding to join the business on a permanent basis and be part of the exciting growth our client is enjoying. This opportunity is a hybrid position and will be aligned to any of the UK offices, operating a flexible hybrid working arrangement of 2x days a week in the office.

  About the role:

  We are looking for an experienced and driven Head of Pensions On-boarding to lead our clients on-boarding process and manage change across key projects. This role ensures new clients are smoothly integrated into day-to-day operations and supports strategic pension projects in line with client goals and long-term strategy.

  Key responsibilities:

  • Lead and manage client on-boarding processes, ensure a smooth and efficient transition from new clients to BAU Pension Admin. Including managing large scale projects such as GMP, Pension Dashboard and De-risking activities.
  • Proactively identify potential challenges and risks during on-boarding and client changes and implement effective mitigation strategies.
  • Maintain a commercially sustainable on-boarding process.
  • Collaborate with the business development team to align on-boarding with commercial goals and client needs.
  • Manage, coach, and grow a high-performing team focused across multiple office locations.
  • Build and maintain strong relationships with clients, stakeholders (internal and external).

  Keys skills and experience required:

  • Defined Benefits experience is essential.
  • Extensive senior leadership experience in client on-boarding and change management, ideally from within another Pensions Consultancy / TPA.
  • Strong commercial understanding with experience creating cost-effective, efficient processes.
  • Skilled in managing complex projects and delivering successful change.
  • Excellent communications skills
  • Strong problem solving and analytical abilities, focused on continuous improvement.

  Ready to help shape the future of pensions? Apply today.

  

  Head of Pensions On-boarding

• Alexander Lloyd is delighted to be partnering with a well-known organisation, on the recruitment of their Head of HR.

  A dynamic, forward-thinking organisation is seeking a senior HR professional to shape and execute a regional people strategy that aligns with both operational needs and long-term business objectives.

  In this key leadership position, you’ll partner with executive stakeholders to influence decision-making, champion cultural initiatives, and drive impactful change across a complex, multi-site environment in the engineering sector.

  What You’ll Be Doing:

  • Serve as a strategic partner to senior leadership on all matters related to people and organisational development

  • Lead, inspire, and develop a high-performing HR team focused on delivering value to the business

  • Drive talent planning, workforce capability building, and succession initiatives

  • Create a positive, engaging employee experience and foster a culture of inclusion

  • Oversee end-to-end recruitment and onboarding to support employer brand goals

  • Resolve complex employee relations issues with a focus on risk management and policy compliance

  • Support business evolution through involvement in projects such as transformation, integration, or restructuring

  • Leverage HR data to provide insights and guide strategic decisions

  • Collaborate with other People leaders on cross-functional and group-wide initiatives

  What You’ll Bring:

  • Proven experience in a senior-level HR leadership role, ideally across multiple business areas or regions

  • Commercially astute, with the ability to align people plans with operational and financial priorities

  • Confident managing organisational change and navigating complex ER cases

  • Strong leadership and coaching capability to guide a growing HR team

  • Background in a fast-paced, operationally diverse setting

  Please quote 51557 when calling Martin at Alexander Lloyd or email them at mhe@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.

  Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

  

  Head of HR – Scotland

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