DC Operations Manager

DC Operations Manager

Role & Responsibilities:

• Lead and develop a small DC Operations team, fostering a culture of high performance and continuous improvement.
• Manage relationships with outsourced administration providers to ensure excellent service delivery and member outcomes.
• Act as a key escalation point for complex casework, complaints, and operational issues.
• Monitor service standards, controls, and compliance requirements.
• Drive process improvements and operational efficiencies across the DC function.
• Participate in business projects, change initiatives, and system testing activities.
• Produce and analyse management information to support decision-making.

Essential Criteria:

• Strong Defined Contribution pensions administration experience.
• A strong understanding of pensions legislation and regulatory requirements.
• Excellent stakeholder and supplier management skills.
• Strong organisational and leadership capabilities.
• Experience in either mentoring, guiding or managing team members with a desire to move into management..

This role would be hybrid, 2 days per week, in their London office.

Reach out or click apply to learn more today!

Please quote 52656 when calling Collette Cardy at Alexander Lloyd or email them at cca@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.