Employee Benefits Team Leader

Are you an experienced Employee Benefits professional with strong knowledge of Group Risk, Health and Protection products? Do you enjoy developing people, driving service excellence, and building lasting client relationships?

We are looking for an experienced Administrator to to join our growing Corporate Benefits division and take on more responsibility within a team management role.. This is an exciting opportunity to combine hands-on client management with team leadership, playing a key role in supporting advisers, enhancing client experience, and driving operational excellence.

Key Responsibilities

• Lead, mentor and develop the EB Support team.
• Manage team performance through regular reviews, coaching, and development plans.
• Support change initiatives and continuous improvement projects
• Manage and support your own portfolio of EB clients.
• Build strong relationships with clients, insurers, and internal stakeholders.
• Act as an escalation point for client and team queries.
• Coordinate the administration of Group Risk and Health & Protection schemes.
• Manage renewals, membership changes and market reviews.
• Draft renewal reports and support underwriting processes.
• Assist with invoicing and claims escalation activity.

Experience Needed

• Administrator or Client Management experience within an insurer, employee benefits consultancy, or financial advisory environment.
• Strong knowledge of Health & Protection products.
• Proven ability to build and maintain strong client relationships.

This is an excellent opportunity for the right candidate take the next step in their career – being given more responsibility to not only manage clients but to also take on management responsibilities and ensure the team provides an excellent services for the consultants and the clients