Pensions Client Director

Are you an experienced Pensions professional with a strategic mindset and a passion for client service and delivery? This is an excellent opportunity to join a dynamic and growing organisation in the Pensions administration space and lead and develop high-profile client relationships while driving operational excellence across a designated portfolio.

About the Role

As a Pensions Client Director, you will oversee the strategic and operational management of key client accounts, ensuring service excellence, commercial growth, and long-term retention. You’ll play a pivotal role in shaping service delivery, identifying new opportunities, and implementing client-focused solutions within a fast-evolving environment.

Key Responsibilities

• Lead the relationship management and commercial development for a portfolio of major clients

• Oversee the delivery of Pensions administration services, ensuring high standards against agreed KPIs

• Implement operational effectiveness initiatives to improve service quality and efficiency

• Support revenue growth while managing cost controls and profitability targets

• Act as a strategic advisor, delivering innovative contractual and service solutions

• Collaborate with leadership to mitigate risks and meet performance goals

What You’ll Bring

• Strong understanding of Pensions administration, particularly DB schemes

• Experience in third-party administration or client-side relationship management

• Demonstrated ability to lead accounts in a performance-driven environment

• Proven success in client retention, revenue growth, and operational delivery

• Exceptional communication, commercial, and leadership skills

Why Apply?

• Join a fast-growing, purpose-driven business committed to innovation in Pensions administration

• Work with a team that values expertise, responsiveness, and genuine long-term relationships

• Access tailored learning and development to support your career growth

• Be part of an inclusive and flexible working culture that prioritises your development and well-being

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.