Pensions Service Delivery Manager

About the company:

Alexander Lloyd is recruiting on behalf of a well-established and reputable business, specialising in Pensions Administration. The business works with a broad range of clients across the public and private sector and is recognised for its strong governance, technical expertise, and consistent delivery of high-quality services.

About the role:

We are seeking an experienced Pension Service Delivery Manager to lead the delivery of pensions administration services to a portfolio of Defined Benefit Schemes. This Senior position combines operational leadership, client management, and strategic improvement, ensuring service excellence, compliance, and sustainable growth. Aligned to the Middlesbrough office and operate a flexible hybrid working arrangement.

Key Responsibilities:

• Support the Operations Manager in overseeing the delivery of pensions administration services across public sector schemes.
• Lead, mentor, and develop administration manager and wider teams.
• Contribute to commercial activity, including tender responses, billing, and profitability.
• Deliver client-facing work such as projects.
• Support strategic changes initiatives, including process and system improvements.

Key Skills & Experience required:

• Pensions Administration background (Defined Benefits), with a strong track record of service delivery.
• In-depth technical knowledge of pensions administration and regulatory requirements.
• Proven people management experience, including performance management and recruitment.
• Confident leader with the ability to mentor, motivate, and inspire others.
• Strong analytical, numerical and problem-solving skills.

If you feel you meet the skills and experience criteria, and are ready for your next challenge, apply today!