Senior Pension Administrator

We have a rare and exciting opportunity for an experienced Pensions professional to join a large in-house Group Pensions Department. This is a unique chance to work at the heart of a well-established team, providing high-quality administration and member services across a diverse workforce.

The Role
As a Member Services Administrator, you will play a key role in delivering day-to-day Pensions administration and supporting members at all stages of their journey. Your responsibilities will include:

• Managing administration for active, deferred, and pensioner members (including retirements, transfers, deaths, new joiners, and data maintenance).

• Handling member queries across phone, email, online, and written channels, ensuring clear and timely responses.

• Supporting scheme events such as benefit statement production, pension increases, and trivial commutations.

• Processing auto enrolment casework and queries.

• Ensuring accurate and timely updates to member data and producing reports.

• Contributing to member communications, training, and presentations.

About You
We’re looking for someone with:

• Solid Pensions administration experience across DB and/or DC schemes.

• Strong knowledge of Pensions legislation, HMRC requirements, and scheme rules.

• Excellent communication, organisational, and numerical skills.

• Strong IT literacy, with confidence using MS Office.

• A proactive, detail-focused approach with the ability to work independently and as part of a team.

Why This Role?
Unlike many pensions roles in Third-Party Administrators or Consultancies, this is a rare opportunity to join a large, in-house group Pensions function. You’ll gain exposure to a wide variety of work, collaborate directly with colleagues in broader teams, and play a valued role in supporting members directly.

Please quote 51780 when calling Richard at Alexander Lloyd or email them at rdo@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.