Pension Quality Assurance Analyst


£50000.00 - £60000.00 per annum

Pension Quality Assurance Analyst




Sarah Hayes
Alexander Lloyd are working on an exciting new position for a Pension Quality Analyst to join a well-established and expanding Pension firm with a range of UK offices. Working within the wider Pension Administration team you will be responsible for overseeing the quality of service provided to the clients of the firm. Working closely with the Senior Quality Assurance Manager you will provide support in delivering the development, implementation and ongoing maintenance of a QA framework and programmes of internal audits. You will also carry out deep dive reviews when new processes or changes are implemented and act as a subject matter expert regarding business controls and the QA framework.

Other duties of the role will include:

* Assessment of root cause analysis on ongoing complaints
* To take ownership of national initiatives and continuous improvement activities
* Deputise for the Senior Quality Assurance Manager in their absence

Proven experience in Quality Analyst/ Complaints management, ideally within a pension's administration environment is essential as well as a strong understanding of occupational pensions schemes, including - DB, DC and Hybrid schemes. I return you will be given the opportunity to work on your own initiative, shaping new processes and policies within the QA team and have the flexibility to work from home. This is an excellent opportunity for the right candidate to join an already established and successful team within a firm who offer excellent professional progression and support towards qualifications as well as good bonuses and benefits.

Date Posted 26/11/2020 Closing Date 05/12/2020 Location: Home Based

please quote 46884 when calling Sarah at Alexander Lloyd or email them at This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.