The Company An established market leader in retirement income solutions.
The Role As part of an existing team each Quality Assessor provides a Quality Assurance service ensuring that 'best advice' and 'best practice' are adopted the group's direct sales to customers (field sales and telephone based advice) and in all areas of the company's procedures and processes. Proactively supporting quality throughout all sales operations to extend to any future areas of advice / service. The business currently reviews 100% of all recommendations in the product lines you will be responsible for.
Accountability's * QA Specific: * To review an agreed number of customer files per day, and record the results of the assessment. * To escalate to the QA and T&C Oversight Manager areas of systematic weakness where additional resources will need to be allocated. * To document and communicate remedial action where risk has been identified by upholding and maintaining standards, including the Best Practice Manual and Suitability Letter Builder. * To undertake any project work as required by the QA and T&C Oversight Manager. * Develop, maintain and document appropriate monitoring systems and written procedures which facilitate the early communication of risk identification. * Contribute towards report writing, collating MI, T&C and other Compliance projects / work. * Work with all levels of staff within and outside of the business to develop, test and implement new systems / procedures and practices (and changes to those that already exist) to effectively support current regulatory and procedural requirements. o To undertake any project work as required by the Group Compliance Senior Management Team.
The Person In order to succeed in the role you will have gained practical experience within a quality assurance environment ideally within an FCA regulated business though individuals that can demonstrate exceptional QA capabilities outside of this sector may be a consideration. Ideal candidates will already have achieved the CII CF1 qualification and will be expected to pass the CII Equity Release qualification within a specific period on joining the business. A good understanding of the retirement and Lifetime Mortgage (Equity Release) market will be viewed as highly desirable. You will take a proactive approach to work and will be flexible and a good team player to ensure set goals are achieved. An analytical and methodical approach are key to the role.
The Benefits This is a great business with a reputation for providing an excellent working environment and culture. The organisation does a great deal locally in the community and we always receive good feedback from individuals that have joined the company. This particular role will potentially see a steep learning curve for some and so represents a fantastic opportunity to launch a career into QA and compliance ion the longer term with ample opportunity to diversify your existing skills and progress professionally.
Please quote CGL1612-52 when calling Alexander Lloyd. This is only one of many vacancies we are handling. Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Compliance Directors, CF10/11, Risk Frameworks, Monitoring, Advisory, Policy, T&C, Quality Assurance/ File Review, AML/KYC etc across the entire financial services sector including investments, banking and insurance. We predominately focus on London, Surrey, Sussex and Kent, although we have also been highly successfully in offering national solutions. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.
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