Employee Benefits Account Manager

We have an exciting new opportunity for Senior Employee Benefits Administrator to join a trusted provider of employee benefits and financial advisory services. The team is committed to delivering expert guidance and high-quality support to a portfolio of valued clients. This is an excellent changce for the right candidate to join a firm who take pride in creating a collaborative and professional environment where our people are supported, developed, and empowered to grow.

The Role
As a Senior Employee Benefits Administrator you will play a pivotal role in supporting Consultants and Directors and ensuring the delivery of a high-quality, consistent service to our clients. You will be responsible for mentoring and coaching team members, overseeing the accuracy of client records, and ensuring our processes and procedures are adhered to across the department.

Key Responsibilities

• Provide senior-level support to Employee Services Consultants and Directors, including technical problem-solving and urgent client issues.
• Coach and develop team members, promoting best practices and consistent service delivery.
• Ensure all client records are accurately maintained and internal systems are kept up to date.
• Act as a key liaison with clients, insurers, and internal stakeholders, ensuring all correspondence is clear, professional, and timely.
• Manage new business enquiries, produce quotations, reports, proposal documents, and draft suitability letters.
• Prepare for and support meetings such as Annual Governance Reviews, Pre-Renewal Meetings, and Fact Finds.
• Organise Consultants’ diaries, book client meetings, and attend meetings where necessary to take and follow up on action points.

Person Specification

Essential:

• R01, GR1, R04 (or equivalent experience) – Or relevant Employee Benefits Admin experience
• Excellent organisational and communication skills
• Strong attention to detail and problem-solving abilities
• Ability to manage competing priorities and deadline

This is an excellent opportunity to join a well established firm in a responsible and varied role where you will be given support and training in all aspects of the role. You will also be rewarded with good salary and benefits package as well as bonus and hybrid working arrangements.

Please quote 51533 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.