Pension Administrator

We are currently recruiting for a fully remote position for a experienced Pension Administrator to join a well-established Pension Consultancy who offer good salary and benefits, excellent career progression and flexible working hours.

Job Description

What you’ll be doing:

• Handling a wide range of pension administration tasks, including:
• Processing changes such as address updates, name changes, and policy amendments.
• Managing gone-aways, outstanding premium letters, valuations, quotations, projections, and general policy details.
• Producing wake-up/ad-hoc packs and resolving record mismatches or suspense corrections.
• Working through multiple exception reports.
• Responding to member queries, including inbound calls, providing accurate information, resolving issues, and recording all interactions thoroughly.
• Following Quality Management Systems and ensuring compliance with policies and all relevant regulatory requirements.
• Meeting key performance indicators and maintaining high-quality standards.

What we’re looking for (essential):

• Strong pension administration experience, ideally with Defined Benefit (DB) pension schemes.
• Proven ability to handle inbound customer calls professionally and efficiently.
• Experience with pension calculations, payments, and authorisation processes.
• Excellent numeracy skills and accuracy in data entry.
• A collaborative team player, with the ability to coach and support colleagues.

Please quote 51854 when calling Sarah at Alexander Lloyd or email them at sha@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.